Still no resolution as I am waiting to hear back on when and how they are going to fix this problem. Sure.. This is not a great card for people who carry a balance. There was no attempt made at decreasing this fee that was again not explained. Report. We had no idea that those two pieces were on back order when we ordered it, we were told only one piece would be. Hopefully, Kim, back in the office will take care of this as she said she would. Click here to get notifications about new complaints of Value City Furniture. Their customer service is horrible. There are other furniture stores. If i don't have resolution today, the entire set is going back. RUDE RUDE RUDE. Which I did Joe called me and explained that there was nothing they could do it wear and tear and maybe the company that manufactured the furniture made it in correctly how is that my responsibility. Who is the founders of Value City Furniture? We are still without a coffee table or end tables, so that should tell you that we didn't find anything. I asked what I should do because the set always slides apart and she said just slide it back together every time. The Dream Plus Soft Mattress is perfect for those who want to land on a cloud as they unwind for the night. They argued and won. I kind of used to turn my nose up thinking it was cheap quality at cheap(er) prices. Kansas City has been a tremendous host, this site is fantastic.". The drawers don't even fit into the dressers. BEWARE!! Save my name, email, and website in this browser for the next time I comment. Period end of story.well 40 days later this mattress is killing my back every nite. No nothing. Without the responsibility of having to carry the load on offense, Gibbs can be fresh and use his 4.36-second 40-yard dash speed on kick returns to create positive field position for Burrow and . So we asked if they could deliver it to our new address for free since it was not our fault that we couldn't pick up. I am a STL Business Owner with 35 years in retail. They failed to deliver twice. Want to know more about working here? ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. They are a furniture store. I'm only giving 3 stars, as I find 90% of their furniture is nice in appearance with below grade workmanship. So of course I'm always a little skeptical. All items were in stock and after 4 days our furniture was delivered! I understand that we originally opted to pick it up, but upon receiving a broken item from a company, I would think they would want to remedy the situation in a tasteful manner. I should send them the bills from my massage therapist. Overall rating. (Not really but you get the drift). 66. The First Time My Wife And I Visited Value City The Styling Of The Furniture Was What I Have Been Looking For Ever Since Art Van Closed Modern Contemporary The Store In Westland,Michigan Our Fabulous Sales Person Tammie Baryiski Help Us Get Great Financing On The Living Room Set We Wanted And We Will Always Shop There For Our Home Needs Thank You Tammie. She had recently purchased a new couch down the road for almost double for what I have. And is everything dark brown or black, how about some choice VCF? Who the hell checks in and writes a review about a Value City Furniture? When it is noted by your technician that you all were the ones who messed up, just refund the stupid delivery charge. He is our new go to guy! Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. I am beyond pissed because I was assured at purchase that an afternoon delivery would not be a problem. Issue number two: while we were told to "look around; every other customer had a sales rep assist them" Issue number three: we walked around aimlessly for about thirty minutes clearly needing help because all of the price tags are confusing to read. Delivery can be pricy. I needed to purchase a bed, mattress, and boxspring for my step son, but I was out of town. There job is sell furniture and part of that job includes delivering the correct pieces so I can use the furniture that I bought from them. Everyone needs a Pasco Power Lift Recliner in their life. I heard one guy say that the store had it, but no one could find it. Finally called. GO to IKEA, or Amazon, its just sad a huge corporate company can't even hear someone out. The manufacturer of my sad sectional is now out of business and they had a bunch of complaints about that particular model. I would give zero stars for customer service. I am making sure that everybody knows Value City should not be somewhere you want to buy if you want quality furniture. I've had a customer service job ALL OF MY LIFE! Did I mentioned that I was at work, strike two. He was very thorough and had excellent follow through. NOTHING. I hope you see this message. With over 30 options to choose from, recliners start at just $399 with both power reclining and manual options. i was told it could not be fixed until 8-15-16. i asked for my money back on the chair. They suck, and they do not resolve any issues that THEY create. The memory foam with polyester fabric relieves pressure and has a cooling effect to keep you refreshed throughout the night. Value City is a furniture retailer that sells mattresses in addition to other types of home furnishings. Tuesday morning (11/26) I go to VCF to ask in person since I get the run-around on the phone. Fine. The pieces are sturdy, attractive, and well made, and have survived another move since then in perfect condition.. He messed it up and we did not know until it was delivered and assembled (instead of xxxx 54 model he did a xxxx 52 model). I called and she was busy with a customer so I spoke to the manager who was extremely condescending and would barely let me get a word in edgewise, but proceeced tell me that i would not get a refund but I had to exchange the mattress, I explained to him that I had come in and tried out the others and none would fit me and said well we have all new mattress and I said since Tuesday, like 4 days ago and he was like umm yea. I went back to the store. I was going to be off at that time I just added an extra vacation day. Eric was apparently giving training sessions to Erica. 3 for town-gown relations and No. When if finally was in, we called to see if we could pick it up. How do I know I can trust these reviews about Value City? After spending over an hour on the phone I was given another "guaranteed" delivery date. The latest review Extended Warranty and problems with sectional was posted on Apr 26, 2023. Much like Fox Mulder, I wanted to believe. Made deposit of $$$ amount. I will never go here again the again. This is the second time in a week that they have been here and I still don't have the furniture I bought. Delivery was efficient, early, and overall I'm blown away. I live here in Michigan and purchase my furniture from the Value City in Michigan. And I still don't have my daybed put together and still no time frame. I was told i could pay my furniture off in 4 months. Their customer service made it 5 stars, otherwise the other issues would have been 2 stars but by no fault of theirs, it was due to ordering issues/product delivery, let's blame Covid epidemic. This large couch measures 40 x 42 and can hold a capacity of 350 lbs per seat. They said yes. After a while, WHEN MY PATIENCE GOT OVER, I told them that I wanted to return the wardrobe, but the customer service said that my return window was closed. Some links on Slumber Search are referral links. This third purchase, a blue sectional, was the first time we had a problem with a piece of furniture that we needed to resolve. I ordered a bed for my 11 year old about two weeks ago and when I came in the other day to pick it up they "forgot to order it" you fools. Warranty company says the part is right despite being a completely different size/shape cushion which is also used and dirty. We had a nice shopping experience when we bought our new dining set with Justin, but the delivery & customer service side of VCF is terrible. In fact, I believe the furniture w I have been to the value city in Gurnee plenty of times. I want the rest of our order, undamaged. The system is meant to defend against medium-range aerial threats, including ballistic and cruise missiles and drones. all Value City Furniture reviews worldwide (247 reviews) Claimed Profile. Thankyou Value City Furniture. No one told me that earlier. Unfortunately, I rarely find something that I really want to purchase. THIS IS THE WORST PLACE. We came in on the Presidents' Day sale and it was full. Value 4.0. I get it, its just a showroom. Which I did i was told the same thing once again if this furniture has been switched out three to four times in one year and you have the manager telling you he's knows exactly what I'm talking about because the one on there floor has the same problem and that the store has switched there out twice obviously there has to be something wrong with the furniture. We suggest signing up for the brands newsletter for extra special offers and exclusive promotions. I was there on Sunday 11/19 for over an hour and not ONE salesman asked if they could help me. They are dishonest and their practices are fraudulent. While speaking with the female manager, she curtly and without any desire to have a dialogue she said it wouldn't be happening. A support foam layer gives you support without sagging over time like most other mattresses tend to do. Ms Smith the Store Manager at this location is bad for business for Value City Furniture. Very thorough, fast, professional and personal. Good prices. The cons: Some complaints about durability. I had everything in my cart and checked out, then when they went to schedule delivery I was told they no longer carry the bed that comes with the furniture. Buying a house is a huge investment, and furnishing it can be an additional cost and potential stressor, especially when you didnt budget for it properly. Well, the morning of delivery I get a phone call saying that the sofa part of my sectional was in, but not the chaise part. But I didn't start it. All of the salesman were black helping black customers and obviously I'm not not blackBut thanks for not helping me because I got a smoking hot deal on Ashley brand furniture at JCPenneys which is 100% better than anything that they carry and get this, Big Lots carries the VERY SAME FURNITURE!!! So than I called the corporate office and was asked to also send pic. Which now, she also stated they don't have credit application. Sign up to receive our free weekly newsletter. New furniture would arrive in two weeks. Depending on where you look, you can save $1000s for higher quality pieces that can fit even the most unique style.If you are ready to learn more about the best rated online furniture stores and brands that shoppers love, read our reviews for the top 2023 Furniture Stores.or jump right into the #1 rated online furniture store, Wayfair. Trust me you are wasting your time and money by shopping here. When the delivery people arrived today they were polite and courteous and even congratulated us on our new home purchase. So why run a credit check but she said I'm confused. That is strike three. You caught the vision and sold me all of my hearts desires. There was one guy there to help my dad and I load it into a truck. You thought you were safe in your furniture store establishment. Surprise! The cons: Some problems with durability reported. Value City Furniture Credit Card Review This is a store card issued by Synchrony Bank. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers.
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