Although scammers were a common problem in the early days of online ticket reselling, the industry has managed to get a handle on this issue over time. We do not have knowledge that any of our employees has a relationship with this entity and we will investigate any potential breach of our code of conduct, it added. Help future customers by talking about customer service, price, delivery, returns & refunds. I remember back in the day standing in line for tix at the venue before online ticket sales started. Ticket reselling works on the basis of having a middle-man involved in your transaction. They robbed us blind. Buyers are protected with McAfee Secure, so that all transactions are protected. Continue with Recommended Cookies. "So not as many people are flying as there simply aren't so many seats. Since the site was established, Viagogo has managed to attract major artists, teams and performers, and contracted with them through official deals. Viagogo and StubHub, which are in the middle of a troubled $4bn (2.9bn) merger, have previously come under fire for a series of controversial business practices, including breaches of consumer law. If you need help email Anna Tims at your.problems@observer.co.uk or write to Your Problems, The Observer, Kings Place, 90 York Way, London N1 9GU. Youll be glad to know that it is a relatively painless process to find your tickets on Viagogo, thanks to a host of search features on their site. Why are flights so expensive this summer? We only compare tickets from safe, trusted and fully verified ticket websites. Which is cold comfort, since prices seem so much higher than they were during the . A Few Pro Tips on Buying Tickets From Viagogo. This skullduggery raises plenty of questions. These settings can be found usually in the top right or bottom left of the site. There has been a lot of criticism surrounding their queuing system, which is a headache to say the least. Is it doable to leave the airport and go sightseeing? The CMA should immediately intervene and investigate these allegations and take necessary legal action.. on their top sellers locally and globally to find a popular event to attend. - Quora Answer: There are two types of ticket agent: Primary and Secondary The organiser sets the price and the agent advertised them at that price, plus a small booking/handling fee to cover the agents cost. Viagogo Review: Legit, Reliable or a Scam? You will continue to see these well-known sales practice throughout the entire site. The site has been continuously mired in controversies. Anyway, i put two on via gogo and they sold last night. I haven even read that a Baron is associated with this company he really must be having a great laugh at us easy prey. And anyway, who are Ryan & Jacob ? This, Walker said, indicated that someone acting for GES SL engaged in a fraudulent practice known as speculative selling, which Viagogo has said it does not condone. 100% of your money back. I cannot afford to lose this money. Leave this blank if you'd like to publish your review anonymously. Viagogo is a supposed ticket retailer; however, their values are set in money and not in people. arrow_forward. Why are Viagogo tickets so expensive? . You can search for upcoming events by a number Like, why did viagogo allow their biggest global supplier to change identity four times in the space of a week? They dont last long these days. Fuel prices have cooled in the past year, but crude is still more than 50% expensive than in January 2019, posing a problem for airlines as fuel is their single-greatest cost. But, if you want some help getting the tickets you want, then here are some tips on how to do it. So, if you need any help, reach out with caution, we did have some customers report of a better experience in recent months and we hope that this trend continues. Complete Review. Whats even worse than the high booking fees is Viagogos hidden fees. Curiously, when The Guardian published these revelations, GES SLs tickets disappeared from viagogo overnight. The concert was due to happen in 2020, but was rescheduled several times due to Covid. The show in question is Metallica with Slipknot, in October, at one of their Australian stadium dates. I am a student and need it to pay my rent. It would be an extinction event for their respective UK businesses. Visit Website Write Your review Tell us how Aren't Kpop fans taken advantage of enough in Malaysia??? great option for people who know what they are looking for as well as people Another call and was again assured that I would receive the tickets.\r\nOn the day of the event i called and they said the tickets would be there. A few days later, and, taking things full circle, the Ryan & Jacob Corporation has now apparently relocated to Alcala 150, Madrid, 28008 pretty much the same address as GES SL. You've paid Viagogo so it's on them to try to help, but of course they aren't actually supplying tickets so it can get a bit messy. Been sold fraudulent tickets twice. I really wish I had gone direct to the event organiser. *******************************************************************. I think once the peak summer demand is tapped out, you will see a lot of deals and opportunities for discounts in what we call shoulder season. This is always a cheaper time to travel but I think this year it will become even more of a bargain. Or else, you may end up like one of their unhappy reviewers. Go here and gasp. Similarly, they rarely price tickets at 10 times over face value. Prices may be higher or lower than face value. (Viagogo is just the middle man in this purchase) will not get paid and be charged Die Platzierung ist natrlich viel schlechter. Their face value was 75 but only after completing did I realise they had cost 430. Viagogo tout a 100 % money back guarantee should anything go wrong with your ticket, as well as professional customer support. A substantial figure, yes, but considerably less than the 2.5bn market value claimed by viagogo and StubHub. Once you manage to pass this loading page, you will see some more scare tactics and somewhat of an unorganized page. See Tickets Reviews is See Tickets legit? My only option is to upload a ticket pdf which i won't have. A CMA spokesperson said the watchdog was concerned about these reports of speculative selling.. 01 May 2023 | Rotherham, South Yorkshire, Compare all the best ticket sites in one simple search. Naturellement le placement dans la salle de spectacle . Viagogo has followed the industry trend and beefed up their security online to maintain a safe platform for users. You being looted by another Eurpean based company. Viagogo ticket reviews UK show some angry customers not getting the guarantee they were promised, and not getting enough help or care from their customer service support. Pioneering a commercially questionable model that combines the 1985 comedy classic Brewsters Millions and a Stella Artois marketing pitch, Ryan & Jacobs strategy appears to involve posting tens of thousands of reassuringly expensive tickets at events like Cherym & Cheerbleederz at Birminghams Sunflower Lounge, or Goan Dogs at Manchesters Castle Hotel, or Julia Bardo at Clwb Ilfor Bach, or Lonelady at Stereo in Glasgow or Joe & The Shitboys at The Horn in St Albans. We and our partners use cookies to Store and/or access information on a device. RT @mdotbrown: "So I said if no one is gonna lose then why are these tickets so expensive? Naturally placement is worse. It was only when I confirmed the purchase that I realised the cost was 2,400 for the tickets that havent even been released yet. Following the You & Yours broadcast, this registration changed to a bogus address in Madrid and then, days later, Ticketing Expert LTD shifted into a new identity entirely. From city breaks to tropical beach vacations and family adventures, this book is organized by month with recommendations for trips that range from weekend escapes to one- and two-week getaways. Their initial response to my inquiry was that the tickets are often released shortly before the event. So, when you do purchase your tickets, you can rest assured that its via a secure payment system that you can count on. Despite providing this mob with proof - numerous times - and the 4 different people I spoke to on the phone confirming that they could see that I had paid for this event, these cheats are now denying all knowledge. Viagogo says it does this but takes no other steps to prevent the practice. Interestingly, the increased consumer demand for travel has made up for reduced business travel, which has not returned to pre-pandemic levels. Asia and Oceania flights are even more expensive, at $1,784 and $1,717 respectively, according to Hopper. My best advice to consumers is to use any miles or points they have been hoarding during the pandemic. The value of this merger is in North America. Reg Walker, a ticketing expert and security consultant atthe Iridium Consultancy, carried out test purchases, placing orders for tickets on Viagogo. Filtering what is happening in music to save you time, money and effort. They also offer e-tickets for an easy delivery method, all but guaranteeing that you will get your tickets on time. Why use viagogo? Despite a great marketplace, Viagogo tack on an incredibly high booking fee or in other words, their cut for the service they provide to their tickets. I've heard a lot of horror stories but I also know that some people haven't had issues. U2 has announced 12 shows at the new MSG Sphere, In honour of the passing of Harry Belafonte, heres the drum-off he did with Animal from The Muppets. The reason viagogo is more expensive is becasue they charge a percentage fee, so if i was selling and set my ticket price at face value, i would actually be losing money as viagogo take a cut. Trust us on this. Together, they frequently accounted for up to 80% of the sites listings at major UK festivals, while Ticketing Expert LTD was touting tickets at literally thousands of grassroots events in the UK and Europe. available to the event on their site, From where people bought tickets In 2017 the ASA told it to make its exorbitant fees and delivery charges clear at the start of the transaction. Looking over the accounts of viagogo and StubHub, they estimated that overall sales value of the UKs uncapped ticket resale market in 2019 was 350m. Touts jailed for fraud over ticket reselling ordered to pay 6.2m, Ticket resale sites could face closure threat in crackdown on touts, Parasitic ticket touts undermining music festivals Covid tracing, Viagogo's $4bn takeover of StubHub partially blocked, Viagogo offers UK regulator deal in StubHub merger bid, Most tickets on Viagogo and Stubhub sold by 'professional resellers', Competition watchdog intervenes in Viagogo's $4bn takeover of StubHub, StubHub forced to add warning that resold tickets might be invalid. However, there has been a great deal of criticism directed towards Viagogo as of late. * One or more of these files was not uploaded due to an invalid file type. Artists whose tickets have appeared on Viagogo under listings placed by GES SL, said they were appalled by the ease with which industrial-scale ticket touting continues unchecked. Viagogo just suggests I relist the tickets, but this would have ripped somebody else off, too. There are two types of ticket agent: Primary and Secondary Primary agents have a direct contract with the event organiser. The assured us that the tickets had been released several weeks earlier. However, rather than act on this evidence, their repeated response has been to roll out a confused and Orwellian PR statement: The CMA takes any allegations of breaches of the court order secured against Viagogo very seriously and will not hesitate to take action, including court action if necessary, if we find that Viagogo is failing to meet their obligations under the order. Getting tickets for a sold-out concert is a difficult task without turning to ticket touts outside of a venue on the night itself. The same court order also requires Viagogo to provide its customers with contact details of the people theyre buying from. SportsEvent365 Are They Safe? And why is the Ryan & Jacob Corporation listing thousands upon thousands of what appear to be non-existent tickets for prices that no one will pay? their tickets. A second source, with knowledge of that company, said it was run by a senior employee at StubHub in Spain. More demand for fewer seats is the classic formula for increasing prices. Writer Sheila Yasmin Marikar talks about how she travels, her favorite places and the trip shell never forget. In order to reach their main UK customer service: Contact them through a designated Viagogo email for existing orders: You can also send them a message through your account if you have an issue with your order. There arent enough planes or pilots. 2- I bought ticket for 76 and have received ticket of 50 value. In all transactions there is an onus on the seller to agree to certain terms and conditions, which includes the right to sell a ticket. Best Sports & Events Ticket Sites Reviews, Available globally with regional websites. This means that people can offer up their tickets if they end up not being able to go or have an extra ticket. Buying from a secure ticket vendor is probably one of the most crucial factors whenever you buy a ticket to your favourite event. Viagogo does not have the greatest record with regards to Viagogo is a venture-backed company with major investment firms such as Index Ventures, Lord Jacob Rothschild as well as well-known athletes such as Andre Agassi and Stefanie Graf, who have invested in the company. There are several factors at play here. The Scottish indie band Arab Strap said: Weve always been appalled by touting. A flight to Las Vegas or Kansas City doesnt normally cost $700800, but we are routinely seeing prices like that these days. Something GES SL appeared to be doing systematically . U2 has announced 12 shows at the new MSG Sphere at The Venetian starting September 29. Whatever the episode, youre definitely going to learn something that you might not find anywhere else. So, add that to your budget ahead of time to avoid being blindsided at the time of payment, make sure you notice the fees at the checkout phase as well. We assess the integrity of every site we recommend before adding them to your search. Is Stubhub Reliable? Sellers on viagogo are only paid for their tickets after the buyer has successfully gained entry to the event. If Sofia Wagner, H.E. From Champions League Finals to sold out Lady Gaga concerts, Viagogo is usually very well stocked. Peter Hunter and David Smith were jailed in 2020 after being found guilty of four counts of fraud including one related to speculative selling, following a 2016 Guardian investigation. The Viagogo guarantee is that in the unexpected event that you VIagogo is still the largest ticket marketplace in the world, if you are looking to buy tickets to an in-demand event, they will most likely have available tickets. I'm guessing these teams were the round file because I received no response from anyone. You should also take note of any ticket restriction beforehand, Prefer this to be honest. DO NOT buy online tickets from #viagogo #southafrica #Nigeria #egypt. The venue will check for ID, and the name on the ticket doesn't match my name. The real issue, though, is how poorly they have brought this tactic into their queueing system. Viagogo tickets reviews have had some negative comments left about The scandal of fake sellers committing fraud on this platform demands serious and immediate investigation. In April the Competition and Markets Authority (CMA) threatened it with legal action for failing to comply with its demands that it make its pricing more transparent. Nobody deserves to profit from concerts other than the musicians, crew, promoters, bar staff, and all who work on the events, and a ticket should only ever be worth the price printed on it., Original reporting and incisive analysis, direct from the Guardian every morning, 2023 Guardian News & Media Limited or its affiliated companies. Complete Review. What's the best way to explore a new city on the day you arrive? It has ordered Viagogo to sell StubHubs international business, including the Spanish operation at the centre of fraud allegations, to satisfy competition concerns. Can I find the tickets that Im looking for on Viagogo? Why are Viagogo tickets so expensive? before the gig. The Most Comprehensive Review Online. So, there is no incentive for anyone to sell to you without We went to the event and was told there was no tickets for us. Read our Privacy Policy. refund. There are far fewer seats available than before the pandemic, as airlines have struggled to return to normal capacity. Relisting your ticket is free of charge if you originally purchased them from the site. In addition, we register payment information for all sellers and are able to charge a fine if issues arise with their tickets. Aside from the terrible timing, notably it was described as the worst deal ever by Forbes, the merger also attracted attention from British regulators who foresaw, correctly, that it would bestow viagogo a monopoly position in the UK. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. We only partner with safe websites so that you can be guaranteed tickets. Many carriers . Viagogo for a good part of the past 10 years has been the largest and most secure marketplace worldwide, but unfortunately, in recent years there is a change in the sentiment towards them. expected to be provided whenever there is an issue. The viagogo guarantee ensures buyers will receive their tickets in time for the event and you will receive similar or better tickets than you ordered, otherwise you will receive a full refund.. It's not that I walked across the street to Churchill Downs. Shari uncovered what appeared to be a premeditated pattern of cloned and speculative listings by all three sellers. Manchester City v Manchester United tickets, Manchester United v Manchester City tickets, LiveFootballTickets.com Complete Review. This makes Viagogo a great option if you are trying to buy internationally from countries such as Australia, Hong Kong or Singapore. Eventually, the higher prices will take a bite out of demand. All of these search features make Viagogo a Yet if you see a deal, jump on it. Turned up to the event and was denied entry for invalid tickets. In that case, they might require you to provide them with a proof that Viagogo's apparent brazenness has been breathtaking and, so far, it's managed to profit with impunity. Viagogo is an online ticket marketplace for buying and selling tickets to live events. If there are any issues with the tickets (e.g. And, the tickets are not the there are higher prices, the more outrageous sellers are often unable to sell Viagogo offers multiple currency conversions which makes it easy to convert the prices on the site into your own currency. There are a few ways to reach Viagogo, and the contact information can vary between each local site. Events and Ticketing Expert LTD proved to be similarly fictitious then it would lead to a fairly obvious conclusion: viagogos business model runs on thin air. Even . ticket vendors worldwide as they take pride in their competitive prices, $800 for 2 tix. So there are still ways to save. Some might say that this is what enables them to dominate search results in multiple languages, due to their massive investment in translating and localizing their website. Method 2 of 2: . In front of the stage was $267 for GA seating, but those were really hard to grab. Once you have found the event that you want to purchase tickets for, Viagogo have went a little too far with interactive features. Regulations on ticket resale are finally being enforced, touts have been imprisoned for unlawfully acquiring tickets, more artists are successfully adopting anti-touting strategies, and theres a market shift underway to mobile-only tickets. Viagogo has been accused of not providing enough information on their sellers, the origin of the tickets on their marketplace, adding hidden fees at checkout, utilizing drip pricing, FOMO and pressure tactics through the buying process, making people ask if Viagogo is a scam. ? StubHub also enjoyed partnerships with football clubs including Everton and Spurs. If you end up taking a child The options will pop up and you can choose what you were looking for. If the date of your event is too near, it may not allow secure delivery When Your Event is Canceled or Postponed customer service, but they still have their Viagogo guarantee that will give Given what we now know about viagogos business model (hello smoke. Viagogo is undeniably a huge marketplace for tickets to some of the most popular events across the globe. Digital Minister Margot James told BBC Radio 5 live that if fans had to use a secondary site to buy tickets, "don't choose Viagogo - they are the worst". This is all useful stuff, but they also include scare tactics to get you to buy. Nicht Viagogo bentzen. Viagogo which was founded in London in 2006 by the former co-founder of StubHub Eric Baker, and is considered today as the largest ticket marketplace in the world, spreading to over 160 countries. At the time of writing, the Ryan & Jacob Corporation is by some distance viagogos biggest supplier of extortionately-priced music tickets, not only in the UK, but also in Ireland, France, Germany, Spain, Italy, Luxembourg, Sweden, Switzerland, New Zealand, Australia and many other territories. The companys full name, according to a well-placed source, is Global Experience Solutions. You can also use Viagogos predetermined Top Events which are based You can use their site in multiple languages according It\u2019s no surprise that CEO, Eric Baker has narrowly escaped prison - Google him, it\u2019s shocking!!! Unlike other vendors out there, Viagogo are a much less accountable should anything go wrong with a transaction on their platform. I asked for a refund but it was refused. The Foo Fighters announce their first gigs without Taylor Hawkins. ", "Estou me sentindo ROUBADA!\r\nJ\u00e1 fiz reclama\u00e7\u00e3o na defesa do consumidor de Portugal!\r\nOnde est\u00e1 o livro de reclama\u00e7\u00f5es eletr\u00f4nico de voc\u00eas? A previous comment said it well$1.2 billion event venue. Just below, you can find some more examples in the event page and checkout page of the same scare tactics used: One thing that is quite frustrating is the long loading time in order to enter the final purchase page, which creates a feeling that there is a long queue for the tickets you chose, recently Viagogo improved the speed of their overall loaders. Why the Knicks and Kings have the NBA's most expensive tickets The average price to enter Game 1 of the series between the Kings and Warriors series was $668, or 603 percent higher than the . Viagogos apparent brazenness has been breathtaking and, so far, its managed to profit with impunity. We asked our friend Clint Henderson at The Points Guy (a sister company to Lonely Planet) to give us his take on where post-pandemic airfares stand. Their buying experience has been criticized as misleading at times. The path to see the pyramids and the other top ancient sites is well trodden, but its possible to get off the beaten track on your adventures in Egypt. It sickens us to think our gigs might lead to fans being ripped off by what is now a thriving, immoral industry. However, theres a catch here. Ticket reselling services like Viagogo, Get Me In and StubHub . 2023 Lonely Planet, a Red Ventures company. The seats are automatically confirmed when purchased, From the reviews of Viagogo, their customer service is something that definitely needs to be improved. They also accept direct payments and Paypal to make it easy to pay for your tickets. And where are H.E Events? The ticket is genuine, but it's also been sold to a bunch of other people, and only one person can get into the venue. Purchased on Feb 12, 2022. Submission and publication are subject to our terms and conditions: see http://gu.com/letters-terms, Three 18 tickets for the BBCs The Biggest Weekend festival ran up a final bill of 1,772, Original reporting and incisive analysis, direct from the Guardian every morning, 2023 Guardian News & Media Limited or its affiliated companies. Still, there are plenty of cases where the opposite is true and one-way tickets are incredibly expensive. There are also extensive complaints on the internet about Viagogo's lack of customer service and support. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); This site uses Akismet to reduce spam.