document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. The situation escalated and she insisted that I was lying over and over again. It appeared to be completely loose and stretched out, and not the size as advertised. It was a bit of a frustrating experience. If youre going to ship late, let the buyer know thered be a delay, and they would understand. Tap "Problems/Order Inquiry," then "Order Not as Described.". However, the tags were intact and the dress was otherwise flawless. You didnt mention if it has any flaws if it is true to size, or whatever. Go to the Poshmark website, and log into your account. One of the best tips for selling on Poshmark is to open a P.O. Its even difficult to refute something like this, because your statement could incite unwanted actions from the buyer. Beside your current address, select Change. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Archived post. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Select a reason that best matches your reason for the return. Before responding to the case, make sure to read the reason why the buyer wants a refund. Cookie Notice Poshmark accepts all major credit and debit cards including: American Express Discover JCB MasterCard Visa You will need to enter your card number, expiration date, and CVV code to process your card payment. But you should make sure your shipping box or poly mailer is in great condition. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Scan this QR code to download the app now. It appears that on USPS click n ship I have to provide a return address in order to print the label. Honestly though, I don't really want to be found. Poshmark notes that a buyer can initiate a return if they don't receive their item, or if the item they received doesn't match the description on Poshmark. When someone states that you purposely sold them a dirty item, its difficult not to be defensive. When I received the sweater, it was in the same condition that I shipped it in, without any staining or odors whatsoever. But if not, just accept it and learn from it. Please visit jenn_sd and say hello! What other tips do you have for return cases? Unauthorized use and/or duplication of this material without express and written permission from this sites author and/or owner is strictly prohibited. This past month, I had my first return in years. Box stands for Post Office box. While they wont guarantee a case in your favor, they will help defend your case, keep things professional, and hopefully, allow Poshmark to process the decision promptly. Press question mark to learn the rest of the keyboard shortcuts Poshmark return cases take only a few days, or less than a week to resolve. Its unintentional, but it happens. In these situations, the resolution is simple; I direct my response to Poshmark: Poshmark Team, I appreciate that the buyer has brought this to my attention. I listed 8 photos in great lighting that showed the condition, every angle, and included the length. Honestly, I dislike returning items on reselling websites because I feel it is very stressful, and all that. 10 pinkwoodgrain 4 yr. ago Thank you <3 2 New comments cannot be posted and votes cannot be cast. No, an open case wont affect your Poshmark closet. Poshmark is a social commerce marketplace where users can buy and sell new and secondhand fashion, home goods, and electronics. Click to share on Twitter (Opens in new window), Click to share on Facebook (Opens in new window), Click to share on Tumblr (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Pinterest (Opens in new window), Click to share on Reddit (Opens in new window). Beside your current address, select Change. But if you cant find the product on Google, then youd have to describe it to the best of your knowledge. Returns must be shipped back to the seller within five days in order to be eligible for a refund. ROXDOLL offers professional quality cosmetics, made in small batches, made in the USA:https://www.roxdollcosmetics.com/Use the link below to take a peek at my favorites on Amazon. I indicated medium as the size, included a picture of the tag, but made the mistake of not including the M/L part in the description. Cookie Notice by otrootra. So I'm thinking of changing my name to something else, and finding a profile pic that isn't my face. We would like to show you a description here but the site won't allow us. More importantly, I included a screenshot of her response thanking me for the update. The original listing included a photo of the discolored tag, and described it accordingly. Archived post. Click the order for the item(s) you wish to return. Sellers are given a chance to respond. Yes, you can say it was in great condition when you shipped it, but the buyer received it damaged, and they can open a case against you. Has anyone else had any luck with returns as a seller or just similar cases? Maybe I'm a little embarrassed someone I know IRL would find out I'm selling my clothes? Select Submit. Given these experiences, Ive determined 5 Tips for Poshmark Return Cases. Questions? Offering a large selection of over 1,500 items, with new items added daily. I have reviewed the listing, and agree with their findings. (9405511109483873533427) and contacted USPS. When a buyer opens a case, she submits a reason and evidence for the return request. 7. If a case opens, address Poshmark, and not the buyer. The platform has over 80 million users, with over 200M available listings. Create a free Poshmark account 2. Since the package is trackable - doesnt the tracking number act as a return address of sorts since the package can be located by usps and they can look it up in their records and see what post office it departed from ? They also won't refund an item that you just don't want anymore. Once a buyer gets a notification of shipment, theyre excited and waiting for their new buy. If Poshmark verifies your return claim, they'll send you a shipping label you can use to return the item to the seller, and refund your money. POSHMARK RETURN POLICY | STOP DOING THIS | POSHMARK TIPS 2021If you want to learn how to sell on Poshmark, you have come to the right place! Select on your email address. Add a title and description 4. I'm getting fed up, at least the last 2 " item not as described returns" the buyer didn't damage the items and I was able to resell easily. No and no. All employees on this sub are here of their own volition to talk to and interact with other employees and customers. They aren't that smart. How Much I Have Made So Far Blog Income Report, September/October 2021 Blog Income Report $714.34, How To Sell On Facebook Marketplace | How It Works. Instead, they utilized the fact that my description was not complete. If you like my videos, my vibe, my life hacks, makeup tutorials, DIYs, my decluttering videos, sharing in my very slow journey to minimalism, and of course my painfully honest reviews; please take a minute to like this video, subscribe to my channel, and hit the notification bell so you will be notified when I post my next video. Even when you finally ship the purchase, some buyers would open a case for a return. My username includes my unique first name and my profile pic is me. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Who has the time to do all of that? Thanks in advance everybody ! From there, they can lodge a problem or launch an order inquiry within three days of purchase of the item they find unsatisfactory. Select Account Settings. I feel reassured that I handled an unhappy buyer appropriately but it still stings to be accused of something untrue. Go to your Account Tab (@username). I contacted the seller who said they are size 9 and she would not refund or accept a return. and our To change your email address: In the app Go to your Account Tab(@username). Select Done. Ive seen lots of listings on Poshmark and other marketplaces with just one line of description. Unfortunately, odor is something that can impact your case. If you have pictures of pilling, mention in your description check #3 for a picture of flaw. To avoid Poshmark returns, make sure you ship as quickly as possible. But the past few months it seems "item not desicribed" return cases are getting out of hand. A Poshmark employee decides the outcome of the case. Once you have this out of the way, buyers wont have to ask you for measurements or return your product because of inaccurate measurements or fit. Is it straight, skinny, high, or mid-rise? Reselling on Pos. They mentioned the policy of asking the buyer to describe the issue and sending photos. Just this week, I sent a wool blend pea coat to a buyer who paid $44. It was marked by the manufacturer as a M/L, which of course, is not an option in listings. 6. In the last few months, one of the more popular posts on this blog has been I Had a Poshmark Return. So go to the USPS website and schedule a pickup, and the mail carrier would pick up your shipment the next day. New comments cannot be posted and votes cannot be cast. I addressed Poshmark advising that I sold a pre-owned item in good, clean condition, free from excessive wear or staining. 2023 Budget & Mom Jeans Rosemary Theme by Restored 316, Poshmark Returns: What To Do When A Buyer Opens A Case, How To Avoid It, Thredup Processing Fees What It Means & What To Do. Follow me on TikTok:https://www.tiktok.com/@stylisterikawithakFollow me on Instagram:https://www.instagram.com/stylisterikawithak/Follow ROXDOLL on IG:https://www.instagram.com/roxdollcosmetics/Sign up for the ROXDOLL Cosmetics Loyalty Rewards Program, its free to join, and youll receive exclusive VIP offers while you earn points that can be redeemed for rewards!https://www.roxdollcosmetics.com/loyalty So such issues do not qualify for a refund. As frustrating as that statement can be, there is truth to it. The size is often on the sole or inner heel area. Because a buyer can claim that they never saw a picture of the item theyre buying. Take photos of the item 3. Write a description about the return. Whats the length of the dress, is it mini or midi? 4. For sales above $15, Poshmark charges 20 percent of the . Shop Categories Women Men Kids Home Electronics Pets Handbags Shoes Jewelry & Accessories Makeup Dresses Popular Brands Nike Michael Kors Louis Vuitton lululemon athletica . If you list an item with flaws, and fail to show pictures of it, or even mention it in the description, then a buyer has every right to open a case against you on Poshmark. Press J to jump to the feed. Yes, the buyer may lay false claims but try to keep your cool. So show your pictures alongside stock photos. 1. But for the first time, I had to return a Poshmark purchase. . You will receive a one-time useverification codeto enter on the verification screen. But waiting for days and not getting any update can be frustrating. One thing that I always do is confirm the sale. How much does Poshmark take from a sale? Any other new and upcoming apps that may be better for sellers with closets of +300 items? and our The item was described as a NWT dress with one slight flaw. Poshmark isn't going to do shit unless enough people complain. I requested for more information, and she provided it. Mercari VS Poshmark Which Is Better For Selling Online? Half of them were my fault. It's important to pay close attention to a listing before buying from Poshmark, as all sales are final. Dont worry you (seller or buyer) wont be billed for it. Your email address will not be published. Hide full review Helpful? 0 0. So much of what I declutter in my videos find a second home in my posh closet and now maybe it will find its forever home, with you, in your home:https://poshmark.com/closet/stylist_erikaLastly, lets get social! The buyer was very aggravated. For more information, please see our But take your pictures of the item. And let your pictures show the brand name, size, care instructions and fabric type label, flaws (tears or pilling), etc. But, this is where professionalism matters the most. It is not expensive and it is very useful so it keeps your address private. How to change name or address on a poshmark shipping or return label.All links mentioned can be found here:https://www.erikaslinks.com/Follow Me:Instagram | . Now you have pictures of your listing, the next step is to describe the product, and back them up with the pictures. ETA: Thank you guys so much for the advice and great suggestions! In this case, the buyer opened a case upon receipt of the item. Once the case is closed, you can go back and continue selling on Poshmark. Has a case been opened against you on Poshmark? Upon receipt of the dress, the buyer maintained that I had sold her a used dress because of the label discoloration. But the past few months it seems "item not desicribed" return cases are getting out of hand. Also, as a seller myself, I consider what the seller went through to make that sale, and ship it to me, only to get the gut-wrenching email that the buyer wants a refund. Do not try to handle this outside of Poshmark, or outside of the case chat. And Ill show you how to do these and more on this blog. Trending: Thredup Processing Fees What It Means & What To Do, 13 Reseller Supplies You Need To Sell Online For Beginners, Selling On Poshmark in 2021 | Tips For Making Sales, How To Start A Reselling Business With No Money, Buying On Poshmark: 11 Tips For Beginners. Learning as Im going ! So well talk about what to do to avoid cases being opened against you on Poshmark. Since that last post, Ive had a total of six cases. On the web They first stated that the sweater was worn more than I had stated, as it didnt fit right. Some sellers might misrepresent an item or hide its flaws. Poshmark doesn't offer returns for fit issues or late deliveries. Select a reason for the return. Poshmark HQ 203 Redwood Shores Pkwy, 8th Floor Redwood City, CA 94065 See Map. If there are no issues, the buyer is refunded the money and the seller can relist the item. Im going to look into getting a PO Box. Now after one or two Poshmark returns, youd want to make sure it doesnt happen anymore. Address Poshmark, and not the buyer. She received them, and stated the defect was there. The Budget & Mom Jeans blog earns commissions from qualifying purchases as an amazon associate. Especially regarding your mailing address. Once the buyer purchases an item, I follow up with a thank you, stating when their specific item is expected to ship. Go to the Poshmark website, and log into your account. And I wonder if the seller thinks thats enough information to help a buyer purchase your item. It it possible to motify the postback address so I can omit the default.aspx from the client browser? Cookie Notice This will help keep things professional and keep personal feelings out of it. Its important to handle all cases, no matter the reason with a calm, professional tone. Why would a seller risk their business with such dishonesty? The seller never disclosed the flaws in the items and claimed they werent there when she shipped both jackets. I just recently started an online store and I am also an online content creator on multiple video hosting platforms and am sending packages to people who watch my channel. On the web This subreddit is not affiliated with or endorsed by the United States Postal Service. Go to your account tab and then tap on My Address'. The other three were issues that I felt that buyer brought up due to either buyers remorse or fit. I am concerned ( based on some experiences a few years back ) that the wrong people may get access to my address. And these were not pictured or even mentioned in the descriptions. Look for things you can use to defend yourself just in case the buyer is being dishonest. There you will find everything you need to complete your at-home DIYs, right alongside of me and my DIY videos:https://www.amazon.com/shop/erikawithakYou can browse my Poshmark closet for second-hand gems and sometimes items that are new with tags! Again, it is important to only state facts, and address Poshmark in the case chat .While its never guaranteed that youll win, its best to keep things short and professional. In this case, I sold a sweater that was one of those in-between sizes. Signing up is easy. To avoid Poshmark returns, make sure you ship as quickly as possible. Select Problems/Order Inquiry. For more information, please see our Archived post. If it is your fault, accept the return and let the buyer get their refund. Support Center What kind of fit is it? The buyer became very agitated with my statement and then stated the sweater was filthy. If Poshmark denies the return, the sale will close and the funds will release to the seller. for full details. Abigail Abesamis Demarest is a contributing writer for Insider based in New York. Required fields are marked *. Poshmark sellers have 5 business days to ship but it doesnt mean you have to wait till the last day to ship without communicating with the buyer. When you get your item back, check it thoroughly to make sure it is in the condition it was shipped. They never addressed her complaints about odor, stains or condition. 6. Interacting with my videos not only helps me out but also makes me smile! But without any communication with your buyer, they might lose interest, and change their mind about the purchase. and our Leave your Poshmark closet in the comments! step 1 Go to your account tab and then tap on 'My Address'. Thoughts? If you are adding or editing an address, you may be prompted to complete our When taking pictures of your listings, take measurements also, then show pictures and mention them in your descriptions. Click the order for the item (s) you wish to return . Poshmark sellers have 5 business days to ship but it doesn't mean you have to wait till the last day to ship without communicating with the buyer. I got the confirmation that the package was delivered to the Poshmark . Share tips and tricks, make new PFFs, and banter about. I advised in the case chat to Poshmark that it was a dolman type of sweater, and that the fit was boxy and sized as M/L. Hello! The company is headquartered in Redwood City, California, with offices in Canada (Vancouver . Select from a previously saved address or add a new one by selecting Add Address'. Jennifer R and This Mommy is Real 2017 - 2018. In the third case, the buyer asked if there was a defect in a certain area of the item. My username includes my unique first name and my profile pic is me. At this point, theres nothing much we can do as sellers. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Its hard to determine when this is enough. In all of these three cases, I realized immediately that the error was on my side. Don't rely on Poshmark's conversions. NOW WATCH: What happens when you sleep in your contacts, What is Poshmark? Apologize to them, and move on. Select Order Not as Described. Select My Addresses. It is a mail slot that you can reserve at the local Post Office. They are CHEAP when it comes to your privacy. The only thing I could do was maintain my position that I sold the sweater in the condition that was stated. Note: If there are no addresses on file, select Add Default Shipping Address or Add Default Return Address. Select Edit to edit an address or select Add Address to enter a new address. You can return items from Poshmark, but only if the item you ordered never arrives, or doesn't match the product description. Poshmark pays for returns. Now I laid low and figured poshmark would obviously see this was a scam and the buyer damaged the item in hopes of getting a return. According to Poshmark's return policy, a buyer can only submit a return request for the following reasons: The item received is "not as described" (e.g. To initiate a return and refund, file a claim on the Poshmark website or the app. Select Edit to edit an address or select Add Address to enter a new address. The seller receives a notification of the case and can provide her response. Here is how I handled each of my Poshmark return cases: Poshmark has this one phrase they use whenever a case is closed in the buyers favor: Rest assured, we understand that this was likely an honest oversight and know these things happen from time to time. Honestly though, I don't really want to be found. Select My Profile. Add images that clearly depict the reason for the return and include a description of the return. If this happens, the buyer must ship the item back within a certain period. Tap the order for the item(s) you wish to return. When a case is opened against you on Poshmark, dont panic. New comments cannot be posted and votes cannot be cast. At that point, the conversation escalated quickly. Select a reason for the return. Also, encourage buyers to ask questions about your listings, and reply to them promptly. I got a small post office box, and it has been worth every penny for the privacy & security it provides for both buying (package holding, no having things sit around on my porch) and selling (no one gets my home address). As a seller, we feel provoked to act out against a statement like this. Theres always a chance that we may miss something. Obviously there is danger here if the package is lost or returned, and they dont know where to send it back to, but I think thats a risk Im willing to take and a cost Im willing to eat. 3. I can understand the disappointment on the buyers side as well, especially when these things could have been avoided up front. We all know you have 5 business days to ship on Poshmark, but it doesnt mean you have to wait until the fifth day to ship. Go to your account by clicking on your username -> Click on My Purchases -> Select the order you would like to file the return case on -> Click on Problems/Order Inquiry -> Click on Order Not as Described -> You will need to select a reason for the return -> Next you will be asked to provide a description of the issue with the item . Despite the facts that Poshmark does not include dual size option, and that I included a photo of the actual tag, they stated that I didnt accurately represent the sizing. Select Submit. I then contacted Poshmark customer service, who asked for photos - which I provided. Your return address is the address that will be printed on the top left corner of the shipping labels that we email you. I never contact the buyer directly, nor address them directly in the case chat: Hi Poshmark Team, Im sorry to hear that the buyer is dissatisfied with their purchase. Username etc : r/poshmark. Usps requires all priority mail to have a return address, it's mandatory so they can refuse it. 2. Outcomes are typically return approved, denied, or funds released to both parties. List the shoe by the size written on it. I guess it's fine for now but ideally I don't really like having my actual address attached to an online account if multiple sales are involved.