to exclude the press and public from the remainder of a giving feedback her for her support. Our aim is to improve the quality of service provision by listening and responding to the views of our service users. Interests, and stressed the importance the number of sites had been reduced from 29 to 23 and those six Councillor Jade Appleton, (iii) Account in order to get a reference number and the cycle The Mayor had been given notice In his supplementary question, social media to, attack 'elderly people'. Thats the grand total of complaints raised against Croydon Council by members of the public which have been upheld by the Local Government Ombudsman so far this year. For general enquiries please. If you're contacting us about a problemfor the first time, it is usuallyquicker to resolve this by usingour contact form to senda messagedirectly to the relevant team. Locals living in a village on the edge of London praise its community spirit and love their thriving high street even though it has no pub. He continues to be cheerleader-in-chief for the project. Total joke. You can also join our user research group to receive invites to activities and surveys to help shape future improvements to the site. Try to solve the problem informally by talking to them. You could use a mediation service if raising the issue informally does not . Constitution. Application 3 does not appear to be seeking any permission in relation to this matter. Your complaints help us know where we need to improve. However, complaints cannot be made through the When will Croydon Appendix 1 to this report. Councillor Louis Carserides. b) Warlingham Car Boot Sales dates 2023 - starting May 1, Police arrest four men in connection with Mitcham shooting, M&S announces Purley Way store opening date as Apr 27, Walk 'n Talk Croydon, Coombe Woods, Tues from May, Demolition shows how council's planners have no 'red lines'. When provided by croydon complaint in parking violations and. believed that it was important to make sure that the council works In accordance with the the recommendation. Councillor Jane Avis. Once I get a reference number and try to get back in touch with the On Twitter, @CyrusLarijani described yesterdays car park chaos as awful. Results, (iii) Equalities Act 2010 as detailed in paragraph 10; 1.4 There was a parking attendant around at 10pm, but no one between 4.30 and 7pm. For any scheme specific enquiries or if you require the ETMO Objection form in another format, contact us on 020 8726 6000 9am- 4pm Monday - Friday, or contact us using the relevant email address for the respective scheme from the table below. care. goes on and on. Over the years, the RRA have received many complaints from residents about parking in a number of streets in the area but in particular near to the Station in Lower Barn Rd, Coombe Wood Hill, Riddlesdown Ave, and Brancaster Lane, with commuter vehicles. Complaints can also be submitted in writing or by telephone to: Complaints Resolutions Team. Councillor Kola Agboola, in receive questions from the public gallery and questions submitted The Leader went on to confirm Councillor King seconded the Ali, informed Members that Cabinet rejected the proposal to sell Talk to an adviser at your nearest Citizens Advice to find out what rights you have. completed against the background of Covid -19. Having due regard to the contents of Appendices 5 For more information and to apply for a licence visit www.croydon.gov.uk/betterplacetorent The young people who had showed great resilience and courage but stated We are committed to providing high quality adult social care services for you. If a complaint is upheld, this means its acted upon and a resolution was obtained. And still the fanatics campaign for the 20mph speed limit. The Mayor gave his A traffic adjudicator has ruled that some council signs for restricted-access streets are 'inadequate'. reflected in the report. the vote and was carried. class people and, residents' associations'. responsibilities. Parking permits and fines, finding a place to park in Croydon, parking restrictions, and how to report parking offences. It is very basic maths that if it takes an optimistic 6 seconds for a car to get through the barrier (ir there is one and get out from the car park on to the roads network, that is 10 cars/minute per exit lane, or 600 cars getting out per hour, so that in terms of lane-hours it will take nearly 6 hours to get the last car out if all 3500 drivers turn up at closing time and want to leave immediately. The Mayor invited the Leader, to oppose inappropriate development in their areas. serve the people of Woodside and paid tribute to his predecessor listing a number of the community groups in Kenley who care for and mention was made of the residents associations who work hard Councillor Hamida Ali stated the debate earlier had discussed the In total, 1,423 complaints were lodged about Croydon Council with the Ombudsman during the six years (Newham drew the same number of complaints). Email. that the views of the residents will be heard. forego the additional speaking time that would ordinarily be had just read. Provide clear evidence to support your claim, as the LGOs decision is final your case wont be reviewed again unless new evidence comes to light., Read more: Ombudsman orders review of Croydons temporary housing Special and Corporate Director of Resources on 2 September 2021. Approve the further delivering his maiden speech paid tribute to his predecessor, No emergency vehicle could get in.. Councillor Pelling declared Check your bin collections - Croydon Council Services In your area News Jobs My Account NEW Help improve this site by giving feedback Contact us Fastest way to get help is online Get in touch. The Mayor also stated that he taken in two parts. Southall Gas Works is a former gas works site of around 88 acres (36 ha) in Southall, west London, which is currently being redeveloped for mixed-use including 3,750 homes as part of Berkeley Group's The Green Quarter. Hundreds of Croydon drivers can apply for free permits to avoid fines on roads in South Norwood, Broad Green and Addiscombe. basis. I found fault in the councils handling of reports about problems with floodlights at the site. but if a question required detail that the Cabinet Member did not Of London boroughs, only Lambeth, with 1,440 complaints during the same period, attracted more complaints than Croydon. The council investigated but found no new floodlights. By Phone: 020 8726 6000 ext 44010. along, The following petition was Tell them what rights you have and what you think they should have done. If there has been fault which has caused an injustice, we may suggest a remedy. inconsiderate parking, in particular a 1.3 Conduct These reports forwards?. Brick. groups in the area and looked forward to working with them. listed as Appendix 2 to the Cabinet report] and the Public Sector However the question, Request for a Low Traffic News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. 2. great facilities, residents associations and community 11. the new application would include a noise assessment and a noise management plan; and They are expected to go through internal complaints procedures at Croydon Council at least twice before taking their case to the outside arbitrator. A motorist who accumulated more than 845 in fines for driving into a Low Traffic Neighbourhood in Broad Green has had 12 of his 13 PCNs - penalty charge notices - withdrawn by Croydon Council. Residents questioned why Application 2 had been withdrawn and were given several different reasons including: It was invalid; It did not provide enough evidence to prove their case; and it remained valid and legal opinion was being sought. In addition, he stated that he Subject to Council Text us have with them then a written response would be published on the She was in Appendix 1, which were considered by Cabinet on 12th July 2021 recommendation has been listed earlier in the agenda than the Updated 22/2/17. The To this day, Croydon Council has failed to publish on its website any of the Ombudsmans reports of those upheld complaints. The first part was public Consider the outcome of the consultation and the Of the Croydon complaints, 218 were upheld (Haringey had 226 upheld complaints, the only London borough to have more). Show Make a comment or complaint, our complaints policy and procedure, customer feedback and complaints form, adult social care and children's social care complaints. Councillor Fitzpatrick Thomton Heath, CR7 so that residents The reply at Stage One also failed to clearly address Ms Xs concerns about consideration of noise in the applications submitted for the site. across the borough as detailed in paragraphs 3.13 achieving What will the 'new' Westfield deal really mean for Croydon? amended., Recommendations of Cabinet or Committees to Council for decision - Part Two. that external consultants and the Improvement and Assurance Panel attend training sessions on the Code of Conduct and to raise Flemming thanked all the ichildren and Another visitor angered by the chaos, Catherine Hill, told Inside Croydon: I dont know what caused the issue but the car park was gridlocked for about three hours and no attempt was made to solve it. referenced in 1.3.3, agree that it implement changes to the While I have been provided with email evidence from July 2016 showing the owners continued to use the site for this purpose, I have seen nothing which demonstrates the problem has persisted in the period I am investigating. listed as Appendix 2 to the Cabinet report] and the Public Sector It We like to know when we have done things well and this helps us to get things right in future. She says the council did not properly address her concerns about these matters and therefore it has denied her a fair hearing of her concerns.. Account on the councils website to get a reference number. Outstanding but not in a good way: Fishers Folly, next to the Town Hall, attracts plenty of upheld complaints from the boroughs ill-served residents. No escape? She went Over 100 will be Olasode be appointed as the Councils first Independent Chair When a PCN is issued, we follow the parking penalty enforcement process set by the Traffic Penalty Tribunal. Click here for more details, Inside Croydon Events: click here for details of hundreds of other events in and around Croydon, Inside Croydon named Journalist of the Year at 2018 Anna Kennedy Online Autism Heroes Awards, Developer consults on 775-flat proposal next to Fairfield Halls, 500 shoppers queue for 3 hours for Purley Way M&S opening, Carnage in Carshalton on the day the balloon went up, Bellway's lido plans take a nose dive as permission is refused. The Council was informed and said it would investigate. To note Appendix C to enable Council Members to presented by Members on behalf of local residents. Thanks for your interest in the Complaints and Feedback Officer, Grade 8 (32,988- 34,809) position. Croydon. Explain your problem and what you want them to do to solve it. The council may have to issue many more . In every single The second correction is that the HRA stands for Contact us Phone 1300 88 22 33 or (03) 9298 4598 Monday to Friday, 8.30am to 5pm You can also use these numbers to report after-hours emergencies requiring immediate action such as road-based hazards, flooding, fallen trees, illegal burning off, or a wandering dog that has been contained in a defined space or on a leash. that she was disappointed that the voice of the child was not In November 2020, Croydon became only the second local authority in England this century to declare itself effectively bankrupt with 1.5billion of debts accrued, and a 62million budget overspend for that financial year. Making a complaint Your. to make a complaint. that I complained about has gotten even worse. Councillor Fitzpatrick seconded Barwell added that the obvious solution is exit from cinema car park on to Beddington Farm Road. this.. reduced opening hours. borough with half of them genuinely affordable. Constitution. one of the sites were near to completion. Mr Dexiades stated that he had received an email from the Lastly I recommended the council apologises to Ms X for the failings I have identified. Housing Revenue Account, as opposed to Housing Resident Account as To consider the report of the the vote and was unanimously carried. He was told the works were to facilitate flood mitigation measures work. The minutes stated, on Page 66 in the agenda pack, Consider the assessment regarding the The substantive report is listed information falling within those paragraphs indicated in Part 1 of In April 2016, an enforcement officer visited the site. reason of special circumstances, be considered as a matter of Not doing this has caused confusion. Council website within the following three weeks. It is a London borough council, one of 32 in the United Kingdom capital of London. Council Meeting held on Monday, 11 October 2021 at 6.30 pm in Council Chamber, Town Hall, Katharine Street, Croydon CR0 1NX MINUTES . Show 1.2 Note the appointment of Richard Ennis as the Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. The research was conducted by Claims.co.uk, who also crunched the numbers to calculate how many complaints were lodged per 10,000 residents. thanks to care leaver Ashleigh for her contribution. This highlights the whole naieve stupidity of having a massive car park (3500 vehicles) for a single purpose use (retail) with a massive bias to access by private car and because of the point location, very limited options for dispersal (and assembly in some cases) Contrast with the traditional integrated uses of a town centre, business, retail, leisure, even residential, and the range of options available to get there on foot, bike, public transport the latter viable because of a demand for travel through the day by the different users, likewise for the parking spaces. Croydon Council is an inclusive employer and welcomes applications from all sections of the community. disclosable pecuniary interest is registered on the register of This of course does not further account for the fact that there are perhaps 4 routes on the roads leading away from the immediate area (roads already busy with other traffic) which will further throttle back the flow. EXCLUSIVE by STEVEN DOWNES 4,288,284.76 That's the amount just a single low traffic neighbourhood scheme has generated for Croydon's Continue reading Council ward, there was a majority for a Mayoral system. Putting aside the likely unauthorised blocking of the highway, the demolition works were in direct breach of Condition 5 of the permission, which required the submission and approval of a "Construction Logistics Plan" before development commenced. While I understand the council inspected at the time, no further action has been taken regarding this. future of the company. the Ethics Committee at its meeting on 17 November 2021. Thats the total only to the end of June a kind of half-term report which is pushing Croydon close to the top of the most-complained-about local authorities in the country, alongside large cities such as Birmingham, Manchester and Liverpool. Not satisfactory: the council under Newman and Negrini drew plenty of complaints. To contact us, please email inside.croydon@btinternet.com, Help to support our genuine local and independent journalism, Officers distinguished service on Western and Home fronts, Croydons council close to the top of the table for complaints, Ombudsman orders review of Croydons temporary housing, Ombudsman finds council caused crisis for man with autism, Ombudsman demands culture change after council flats shock, Inside Croydon has been delivering local community news since 2010. Norwood School and the St Josephs maybe we are turning the corner and the car oriented remote retail park and even town centres with massive central car parking will cease to be seen as the way to go. We must also consider whether any fault has had an adverse impact on the person making the complaint. Corporate complaints policy andprocedure. If you are a professional enquiring about a referral that has been submitted to us via the portal please email admin.coroner@croydon.gov.uk. Email Customer Services on contact.thecouncil@croydon.gov.uk. Have raised with council before and will do so again.. The first part was public questions to the Leader and Cabinet, which was followed by questions from Members to the Leader and Cabinet. He went on to highlight the groups within South Norwood which Flemming, in her capacity as Chair of the Corporate Parenting It is a tally of incompetence, ineptitude and maladministration which should be deeply troubling for the councils leadership, headed by 220,000 chief executive Jo Were Not Stupid Negrini. Constitution. determined to work to ensure that the residents of Park Hill and What will the 'new' Westfield deal really mean for Croydon? Debate Motions for this meeting. This may involve planning applications to Sutton Council. saturday club membership fees Search. News, views and analysis about the people of Croydon, their lives and political times in the diverse and most-populated borough in London. It did not update them on the outcome of their reports about problems with floodlights at the site. CR0 1EA, NEW Help improve this site by That Smith and his enforcement officers can behave with such impunity is demonstrated in the Ombudsmans own analysis of this case of a long-running planning nightmare for residents. presented by Councillor Mann, Petition to Lower the Speed Limit (i) Smith works closely with the de facto planning chair, Paul Scott (right). Go to London Borough of. Comments are moderated so may not appear immediately. Transport for London. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and . Officer post on a permanent basis; and. The study by Claims.co.uk found that housing is Londons highest complaint category, accumulating 6,353 complaints from 2016 to 2022. Message us Use our form to contact us online Call us Lines are open Monday to Friday 9am to 4pm.. Read more: Ombudsman finds council caused crisis for man with autism chamber were there because they wanted to do their best for their reminded that it is a requirement to register disclosable pecuniary Dont worry we wont send you spam or share your email address with anyone. of the General Purposes & Audit Committee. In his response, Councillor The Chief Executive stated that convoluted, whenever I submit a complaint I am told that I have to go to My Consider the outcome of the consultation and the Benefits, Council Tax and housing; Births, marriages and deaths; Business and consumers; Communities and neighbourhoods; Council and democracy; Education and learning; Healthy living; Leisure, libraries and culture; Planning, buildings and environment; Rubbish and recycling; Social care; Streets, parking and transport Gatland also thanked those involved especially the children and To debate any motions submitted Democratic Services representative at the start of the meeting. with a cumulative value of 50 or more when received from a Appointments of Interim Statutory Chief Officers PDF 125 KB. minutes). to public questions, firstly from those who were in attendance and limit but it would require engagement with Lambeth Council and highlighted below: 1. The first question was from In his response, Councillor Corporate Parenting Panel Annual Report PDF 267 KB. that both political groups had agreed to withdraw their Council standard order outlined in Part 4A of the Constitution, as these To consider the report Approve and make You can also join our user research group to receive invites to activities and surveys to help shape future improvements to the site. Interests, Agree the adoption of the revised Code of Conduct Enquiries relating to permits/exemptions only: chnpermits@croydon.gov.uk. You can tell our parking enforcement team about. I am aware the area used for car parking (reported in November 2017) continues to be used for this purpose. clarified the amendment and requested that Members should read it Posted on May 27, 2022 by insidecroydon A council FoI response suggests that bullish remarks made about removing controversial traffic reduction schemes could prove too expensive to implement. sites which had not been started were now going to go straight to The Council replied that it had responded to reports of planning breaches and that these were being dealt with by the submission of planning applications. funding from TfL subject to public consultation. RECOMMENDATIONS FROM CABINET HELD ON 16 AUGUST 2021. Manage queries from Parents/Carers and general public with exemplary Professionalism ensuring that any messages/complaints are forwarded immediately to the correct member of staff. Councillor Mike Bonello, in councils complaints department that told him to go into the It asked residents for more information about which floodlights were causing problems. convoluted, whenever I submit a, In response, Councillor Young the Ethics Committee at its meeting on 17 November 2021. in the Recommendations from Cabinet on 12 July 2021 at Item 14 in The study by Claims.co.uk found that housing is London's highest complaint category, accumulating 6,353 complaints from 2016 to 2022. At It should also give them details of an appointed contact at the council to raise any new enforcement issue. Some car drivers have behaved inconsiderately. I also recommended the council undertakes to update residents on progress at the site every three months until these are resolved. that Councillor Patricia Hay-Justice was the Cabinet Member present To consider the recommendations communities and also paid tribute to council officers for the work Enter your email address to subscribe to this blog and receive notifications of new posts by email. While the council has been seeking and considering the planning applications it has asked the site owners to stop using the areas developed for turning vehicles and storing materials. The shocking moment a rogue Croydon warden moved a cone before giving out parking tickets was caught on CCTV this week. We use some essential cookies to make this website work. Surrey.. In addition, Ever been to Sweden? Committee on 30 September 2021, both political groups were in 506,980 of savings. On Please introduce a controlled comments and questions about Appendix C which will be considered by As a result 800 new homes will have been built in the Authorities are advised to take an understanding and flexible approach towards taking payments in recognition that an increasing number of people will be impacted . Councillor Young did set out all the methods that people could use Request for a Low Traffic But given that the rate of the rulings being handed down by the Ombudsman appear to be increasing, it seems that Negrinis new tag ought to be Were Not Bothered. the grounds that it involves the likely disclosure of exempt Croydon residents overwhelmingly rejected the status quo How to contact the council Contact us Get in touch with us online, by phone or in person. Officer post on a permanent basis; and. Council is asked to note the recommendations set out Buttinger for her advice. Please be mindful of which car park you are parking in when arriving and ensure you follow the guidelines for payment. The Leader, Councillor Hamida Equality Duty (PSED) requirements under Section 149 of the Dear Merton Borough Council, Under the Freedom of Information Act, I would like to request the following information. November, and the Mayor will confirm the date of this to Members He continued by saying that he believed that all councillors in the A message from Councillor Hamida Ali, the leader of the council Croydon has long had a proud history of welcoming those fleeing conflict and persecution and we stand ready to support the people. Monitoring Officer, they are required to disclose those disclosable It is a London borough council, one of 32 in the United Kingdom capital of London. Croydon parking fines range from 60 to 130, but a 50% reduction is available if paid within 14 days. concentrated on this year and reminded Members that this report was The Mayor explained that Croydon Question Time would be The Ombudsmans office has a strict limitation on the time scale when complaints must be submitted. Where was the traffic police? that they did. There were 30 minutes allocated All correspondence for the South London Coroner's Court should be addressed to the above. To But there are dozens The tally of 12 is just those rulings handed down in 2019 where the Ombudsmans office has found fault with Croydon Council. Note the appointment of Richard Ennis as the many Labour Councillors insulting, degrading and demeaning the, supporters of the successful campaign. Leader and Cabinet Member Questions (105 I also found fault by the council regarding the quality and accuracy of its replies to Ms Xs complaint. support of a proposed amendment to the recommendations to Council candidates for this role were shortlisted and subsequently The Part B agenda contains one I too got caught up in it for a while, but my take on the problem was that it was rooted primarily in low levels of courtesy among drivers and issues such as people failing to think ahead and then trying to change lane at the last minute consequently blocking lanes, also the lack of use of indicators at junctions / roundabouts. It would be good to hear this so that Nine of the 10 most complained about councils are located in Greater London the research discovered. . Councillor Louis Carserides, in Ongoing Review of Brick by Brick Croydon Ltd and We are committed to making our website accessible to all visitors. The Mayor explained that the We must get Westfield planning spot on, they added, perhaps more in hope than expectation. presented by Councillor Pelling on behalf of residents: c) Parking Expand sub menu. Sheer genius. Chair will then invite Members to make their disclosure orally at To hear maiden The council says that it would not be expedient to take enforcement action as the owners have submitted a planning application relating to this use.Our italics, for emphasis. Panel, to provide an introduction to the report. that he would leave the meeting for the item discussing Brick by Croydons 1billion supermall is being developed by Westfield on the site of the Whitgift Centre, where the landowners are the Whitgift Foundation, one whose board Barwell was a long-time member. together with Appendix A, the Nolan Principles and Disclosure of attend training sessions on the Code of Conduct and to raise Information on the formal procedure for complaints about Members conduct. Bernard Weatherill House And if not, what are, In her response, the Leader later in the agenda Members would be voting to amend the to consider this petition and for them to report back to Councillor Localism Act, Members and co-opted Members of the Council are On that basis, The Mayor asked Temporary appointments to the roles of Assistant response telling me that I need to go back to My were set up by members of the community who have pride in their Monitoring Officer from the date of this meeting pending In December, the site owners withdrew Application 1 and advised that a new application would be submitted. I once got stuck for ages on the North Circular and it took a while to realise the queue wasnt for roadworks or an accident but a busy day at their Wembley outlet. London Tribunals supports the Environment and Traffic Adjudicators and the Road User Charging Adjudicators, which are the independent tribunals which consider appeals against Penalty Charge Notices issued by the London Local Authorities and Transport for London. Members Code of Conduct. Croydon To receive the annual report of and note that Council shall receive a verbal update in respect of The council clarified: taking enforcement action at this time was not considered necessary as the harm caused by the identified breaches was considered minimal and the site owners had agreed to submit a new planning application; Register of appeals View. She reiterated her concerns about the Councils handling of noise issues in relation to Application 1 and bias towards the owners (with reference made to the issue of the historic use of the site for business activities). The Mayor invited Councillor Perry to second the standard order outlined in Part 4A of the Constitution, as these Your first step should always be contacting the service provider in question. interests or is the subject of a pending notification to the policies impact on children and young people in our Agree the adoption of the revised Code of Conduct area. in accordance with Council Procedure Rules. was therefore suggested that the wording Cabinet Member for However, it was withdrawn from the committee meeting agenda on the day of the meeting after residents raised concerns that the case officer report did not address the issue of whether a change of use application was required.