Now I expect to get a bunch of calls from a bunch of panicked engineers who will have no idea about this project, and I'll have to explain I just need a cost estimate for a proposed relocation. Comcast Construction - $13,000+ Official Response. This work, which will include laying over eight miles of fiber, is expected to . PECO did their job but it has been impossible to get xfinity to come out. For more information, please see our Each time I am not called by comcast so I call customer service a week later and the representative tells me oh good news, the tap has been installed and we can schedule a new technician to connect service. Told tech support i'm tearing their shit down and they need to connect me with engineering. Were committed to partnering with diverse vendors (Tier I) and subcontractors (Tier II), which includes women-owned business enterprises (WBE) and minority-owned business enterprises (MBE), as well as veteran-, LGBTQ-, and disability-owned businesses. Building these partnerships helps us address our companys evolving needs, while also passing along the benefits of our success to others. I've contacted Comcast 3 weeks ago to get this started with ZERO help. Connectivity and managing Your Comcast Business network. I am in need of a contact for the new construction survey division. Washington, PA 15301. Sales kicked me back to tech support. PHILADELPHIA, April 27, 2023--(BUSINESS WIRE)--Comcast Corporation (NASDAQ: CMCSA) today reported results for the quarter ended March 31, 2023. 0000002692 00000 n 0000003156 00000 n New Comcast Construction jobs added daily. Whether your project is big or small, our powerful, robust network gives property owners, developers, and building managers the reliable connectivity their clients and tenants need. Calling 8-1-1 before every digging job gets the underground utility lines marked for free and prevents undesired consequences. "When we have the new ramps open, people are going to be able to get off and go right onto State Avenue, or they're going to be . Here's 45 direct-to-department phone numbers for Comcast, because sometimes reaching the right person at Comcast is so maddening you want to start swinging a hammer in the local branch. Hi, gangelo88. Edit: ok this is the only number to get through it appears. Our team of experts work with you to help choose the right plan and provide on-going support. Vice President, Procurement, Comcast NBCUniversal Our Commitment We're committed to partnering with diverse vendors (Tier I) and subcontractors (Tier II), which includes women-owned business enterprises (WBE) and minority-owned business enterprises (MBE), as well as veteran-, LGBTQ-, and disability-owned businesses. Supervisor put in a ticket. I was also told the monthly rates increased so the contracted rate I had signed up for back in December is no longer available. which will be matched by funding from Comcast and the county, will expand the scope of the initial pilot to an additional 89 residences. 0000001745 00000 n How do you not have internal numbers to contact another internal department? At this point, we may just switch over to verizon as it might be just the easier solution assuming they will be responsive. A community that reflects your values and inspires others to make a positive impact. Thank you so much for reaching out to us here on our Community Forums platform. I have had the same issue myself, I have been told so many different stories, My entire neighborhood has comcast and i called almost 2 months ago and no-one has called me back or even been to my house to look at anything. I did reach out to Comcast Business on Tuesday but in retrospect, I should have called the construction division. Ive never seen a company treat PAYING CUSTOMERS like this. The two Comcast construction specialists I've spoken to they explained that there is a Comcast service point 100 yards down my driveway. Hicatlusainc. 0000004603 00000 n Nice lady gave me the number for this department 1-800-515-7272 where they immediately created a request ticket for the construction dept to contact me within 48 hours. Instead, type "Xfinity Support" there, As you are typing a drop-down list appears. WTF I have to do to give them my money in exchange for some internet. Complete Project Reviews for scope and cost . I'm having the same issue, trying to get Comcast to come out to my home which is new construction. %%EOF Download construction standards to get started. 0000003309 00000 n 0000202688 00000 n You think they'd send someone out to get service in the area to get more customers but keep telling me that it'll take weeks to get someone out there. Coordination of scheduling between Subcontractors, Operations Manager, Energy Adviser, Scheduling team, and Customer. An underground cable line normally brings Xfinity services to your home. Dec 2020 - Sep 202110 months. I have had this identical scenario happen 4 times now. So, offer one with WiFi included, no data caps, and 24/7 support. startxref Comcast has cut service to the house as it has been torn down to be rebuilt in the next few weeks. Please click on the chat icon in the top right-hand corner and then search for Xfinity Support. trailer 0000000016 00000 n We need to have our own D-marc from Comcast. Each time the tech arrives to find no work has been done. 0000001138 00000 n Here's the detailed steps to direct message us: Click "Sign In" if necessary Click the "Peer to peer chat" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list Type your message in the text area near the bottom of the window Press Enter to send your message. Gig Speed Network. Select "Comcast Business" from that list, - An "Comcast Business" graphic replaces the "To:" line, Type your message in the text area near the bottom of the window. There is a small backhoe next to the gate at Glenbrook its been sitting there for two months one of the guards thinks it belongs to Comcast. register their mobile number in My Account. I had the first tech visit in December who said he would submit a ticket to the construction division to have them install the tap at my new construction house and they would contact me in 7-10 days to reschedule installation. and our WILL MY XFINITY SERVICES ALSO BE INTERRUPTED? Is there a number to call? My cable has to be run in the air. 123.5 mi Comcast Service Center. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. I am looking for this information also. I got past the computer by saying i wanted new service, they connected me with sales, who kicked me to the tech department, on hold now supposedly being connected with engineering. It's a new townhome that is finished and I am moving in tomorrow. Business Internet. I apologize to hear of the issues you keep running into when trying to get this tap installed. Here's the detailed steps to direct message us: Click "Sign In" if necessary Click the "Peer to peer chat" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list Type your message in the text area near the bottom of the window Press Enter to send your message. One person even told us to drove to a service center to get help so we drove 45 minutes just to be told they had no idea why we came there that they couldnt do anything. I've been told on a couple of occasions that they were "escalating" my ticket and still nothing. I would like to see what we can do for you. Get in touch with the right person and learn how our solutions can help bring new opportunities to your doorstep. I did reach out to Comcast Business on Tuesday but in retrospect, I should have called the construction division., The project is in Gresham, Oregon and there is service in the area., We can provide blueprints but we need to find out the estimated wiring cost for our budget., Groundbreaking begins in March and the wiring needs to be addressed when we pour the concrete since once it is in, we cannot drill through it without an X-Ray., Thank You very much for any assistance., I did send a private message to a forum member and then discovered how to post a question in this area.. @ComcastMichael can you please reach out to me as well. Contact Comcast Is there a number to call? 0000004361 00000 n Hey admindusaz, I'd be glad to assist with facilitating contact with the correct team. Greetings, @l8867vette! In a crowded market, every detail counts especially when deciding where to live or set up a business. I am so sorry to hear that you are still waiting for confirmation of serviceability. 0000001622 00000 n Each time I am not called by comcast so I call customer service a week later and the representative tells me oh good news, the tap has been installed and we can schedule a new technician to connect service. I edited your post to remove the addresses and your contact information from the public forum but have it noted, so if you can please click on my handle (Comcast_Gina) and send a private message with your name andthe business name, I'll get to work on this for you , I am looking for a contact to scheduleunderground Comcast installation for a new subdivision in Tallahassee Florida. 0000007636 00000 n Comcast, 25625 Telegraph Rd, Southfield, MI does not need a license for in this area. The project is in Gresham, Oregon and there is service in the area. I apologize to hear of the issues you keep running into when trying to get this tap installed. It's available on all devices and facilitates auto-texting to clients, supporting sustained customer . Each time the tech arrives to find no work has been done. @ComcastJodie I do not have a chat option. 0000202451 00000 n Each year, Comcast NBCUniversal participates in dozens of outreach events and capacity building activities to grow our Supplier Diversity pipeline. Please click on the chat icon in the top right-hand corner and then search for Xfinity Support. I want the service but something has to be done. No tech arrived and when I called 30 minutes after the window had expired, customer service said tech noted noone was home. Its so ridiculous. A high-speed, high-performance network designed for business Business owners need a network they can rely on to get them through the day. I would like to see what we can do for you. Were enhancing the network in your area to bring you the best experience possible. DEPARTMENT NOT PRESENT CAMBRIDGE TRAFFIC DEPARTMENT No work Jonathan Brown (jbrown@cambridgema.gov) - for detour plans & line striping . Not available in all areas. Instead of having overhead cables across our backyard, we are burying all of the lines. I am developing an office park in Tallahassee, FL. I had the first tech visit in December who said he would submit a ticket to the construction division to have them install the tap at my new construction house and they would contact me in 7-10 days to reschedule installation. Hey there, @user_a0f167. My sales rep. said our case is transferred to the construction team and the construction team will contact me to schedule the appointment. Update: 1-26-21 so had another appointment today after customer service said I'd get tap installed and in home install today. Comcast. Cookie Notice If you ever find the secret sauce please share with me. Hey @user_42efc9! Is there any way to contact construction division directly because I am tired of being told misinformation by customer service. We began tracking our spend with diverse Tier II suppliers in 2012, and we're proud to have spent more than $1.8 billion since. I've been told on a couple of occasions that they were "escalating" my ticket and still nothing. 0000003459 00000 n Now were getting ready for whats next our next-generation network thats faster than ever. We'll be there to help. To send a private message, please click on the chat icon on the top right next to the bell. It's been 2 months and I still have nothing. How do you not have internal numbers to contact another internal department? Since you have already sent a PM, I will continue to assist you through there. My husband runs a small business and we're really losing out. That seemed to be really effective. We have had multiple techs come out and they say that they write a ticket for the construction department but then we never hear anything. I had the first tech visit in December who said he would submit a ticket to the construction division to have them install the tap at my new construction house and they would contact me in 7-10 days to reschedule installation. Hi @user_6e9584, thank you for reaching out over our Comcast Business Forums. Restrictions apply. Get Support Find an Xfinity Location Check the status and hours of locations near you. 198 0 obj <> endobj I had the first tech visit in December who said he would submit a ticket to the construction division to have them install the tap at my new construction house and they would contact me in 7-10 days to reschedule installation. So far, I've been able to track down the number for the AT&T engineering department. Greetings, @l8867vette! We understand the process can be confusing, but we're here to help. We will need to gather some personal information. Contacting Comcast Construction Division We need to get an estimate for an apartment building from Comcast. The cable runs across my neighbors property. So I told her "Basically, I am demolish 6 poles, these poles have your cable service lines on them, I need to talk to someone who can tell me how much its going to be to replace them" She got her supervisor. - Oversee Coax and Fiber build to Residential and Commerical buildings. I cannot tell you how many times we have called customer service to no avail. Can you send us a direct message? How do you not have internal numbers to contact another internal department? The "chat" button in the top right leads me to nowhere, there's nothing to search for and says there are zero communications. You think they'd send someone out to get service in the area to get more customers but keep telling me that it'll take weeks to get someone out there. I want the service but something has to be done. I just did, now can someone finally help me? The opportunity to be a part of something that impacts millions of lives. I am sorry you are having issues getting your lines taken care of and I would love to assist you. I called Comcast Business and was told the ticket was still open and I should expect someone yet that evening. Is there a way to contact Comcast construction Division directly? We had our electrician install conduits between the poles. I have had the same issue myself, I have been told so many different stories, My entire neighborhood has comcast and i called almost 2 months ago and no-one has called me back or even been to my house to look at anything. 0000002221 00000 n Hello @lanannak. @ComcastJodie I do not have a chat option. 0000004309 00000 n Did you make sure to scroll all the way up? Hi kjyoung and welcome to the forums! During this time, all Internet-connected devices and services will be down, so you may need to plan for alternate accommodations. Edit 2: Ill track my progress here and post any useful info I uncover: At&t: called a few numbers, got kicked to sales -> tech support -> advanced tech support (turned out it was just the repairs department) explained my predicament and that I'd been getting transferred all morning. WHAT WILL HAPPEN TO MY BUSINESS SERVICES? This is a month in the making and been told over and over they can't even get in contact with the construction department within Comcast to send someone out. Sounds just like what I'm dealing with. I hope you are having an amazing day! How do you not have internal numbers to contact another internal department? @user_1eb5a5 We are unable to reach out directly to you, but feel free to send us a message by clicking on the chat icon in the top right-hand corner. "We delivered strong first quarter results as our . Their BuildZoom score of 91 ranks in the top 37% of 167,179 Michigan licensed contractors. Sounds just like what I'm dealing with. 130.9 mi Comcast Service Center. Ethernet Dedicated Internet. . If anyone knows how to get in contact with Comcast or WOW! Sorry about that. I told them get me connected then we'll wory about pricing at this point. We'll be there to help. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. .css-1yq8usv{color:#f0f0f3 !important;background-color:!important;}.css-1yq8usv:hover{color:#1471DA !important;background-color:!important;}.css-1yq8usv:focus{color:#1471DA !important;background-color:!important;}.css-sskn3q{line-height:60px !important;}Home, Our new office location is We need to have our own D-Marc in our building since our neighbor is not willing to share the D-Marc with us. We need to have our own D-marc from Comcast.