So this makes my account look like a shared account, but the truth is I don't share it. And hopefully, that's really fast. It's all about the future right now. But retention has been phenomenal and take rate [indiscernible]. I waited about a week, I never heard back from chegg and got any mails like confirmation or notice or any kinds. Before we begin, I would like to point out that during the course of this call we will make forward-looking statements regarding future events, including the future financial and operating performance of the company. Cite This For Me offers a free service which is supported by display and video advertising. These problems are being worked through by real individuals, and sometimes it is possible that they can make a mistake. John served in a variety of key roles at Chegg during his tenure and I cannot thank him enough for his friendship, counsel, wisdom and leadership over the last decade. Charges Started April 15, 2021 and So far the last month charge was January 15, 2023. I paid $21.35. So it's literally going to feel like a live tutor that is working on your side. They are greedy You were NOT hacked the same exact thing happened to us. The homework help feature allows students to submit questions which will then be answered by experts. Share your photos and videos with others to prove the truth of your words. In particular, we refer you to the cautionary language included in today's earnings release, and the risk factors described in Chegg's annual report on Form 10-K filed with the Securities and Exchange Commission on February 21, 2023, as well as our other. I do not understand why I am being charged if my membership is currently paused. Click here to get notifications about new complaints of Chegg. We are confident we have the brand, platform, balance sheet, operating model and experience to make the appropriate investments needed for the future and enhance our position as a leader in the industry. I then called to make a complaint with the 1-800 number, I was on hold for a hour and they hung up on me. And as we test and iterate, we will expand access throughout the year. Please cancel and refund my money in the amount of $130.32. better your company! I had an appointment with a tutor and was canceled beacuse of the tutor, he didnt come up to our lesson, nevertheless Chegg charged me not even the 15 dollars that we have agreed upon, but instead 75 dollars (in 5 sepparated times for 15 dollars each). And that business is growing really, really -- it's never grown this fast and it's on top of an increasingly higher base. These problems are being worked through by real individuals, and sometimes it is possible that they can make a mistake. 2.0% 10.0% 20.0% 15.0% This problem has been solved! ComplaintsBoard.com is a leading complaint resolution website on the Internet. Fortunately, we continue to see very strong retention rates, suggesting that those students who already understand the value of Chegg continue to choose us and retain us at high rates. I think you're going to have to wait to see how CheggMate is. Well pass this feedback on to our product teams. Total revenue was $188 million, driven by subscription services revenue of $168 million. So, chegg is obviously a completely fraudulent company that has no concern for stealing from random people who have never purchased anything from the company and then is unable or refuses to stop charging their credit card. They are almost ALL in India (or some other developing country) and probably make nothing for their often incorrect solutions. Please investigate because I did not purchase anything on your website on those dates and I already closed my account on 06/07/2019. Looking over your account, it appears this has since been resolved and additional questions were added back to your account. In addition to textbooks, Chegg also offers homework help, online tutoring, and scholarships. How is it possible that they are unable to stop charging our card? The company will report a contra-revenue of $105 B. I mean, you'd be surprised that we have 55 million views on TikTok. Chegg Customer Service Team skip@chegg.com. Fortunately my credit card company, Chase, removes these charges for me. We believe and we know from all of our testing that we could take prices up and we could charge more for it. Skills and other revenue was $19 million, driven by strong growth in skills, offset primarily by the change in required materials model, which is now a revenue share. Thank you. subscribed to Chegg 5 days ago, out of sudden, I could not access to the answers. Desired outcome: We will, over time, though, be able to track usage and how people change their behavior and how much they use the CheggMate part of the service versus the other part of the service. It's not substantial yet. Subscriptions are set to bill until a successful cancellation is made. Desired outcome: It's not about that we're not bringing in new customers, just not at the level that we expected or wanted right now. It reminds me of when Amazon entered the text book market. Neither of the two reps I spoke with were willing to give me the contact information listed on "my" account, its a secret. Basically said All rights reserved. But as I said, Doug, in the prepared remarks, whether it's a platform shift like it was for the Internet, like there is for mobile or what's for mobile, like it was for cloud that the first period of time is very lumpy and very bumpy and very uncertain. They have all been in the $15.00-17.00 range. © 2023 What's That Charge Repeated unauthorized charges on my credit card. - Nyckel, machine learning API We are holding nothing back from this. I'm sorry, watch the video because it really does give you an example of just how amazing this thing has the chance to be. Get your books elsewhere! The options are ahead of us, but they've yet to be decided. Owns CiteThisForMe, which will lock off your citations and tell you they've "expired" (with absolutely zero warning) in a week if you don't pay up. Now I have 2 books in my hand and I'm super annoyed that Chegg never notified me of their status of stocks and suddenly shipping me the book regardless of my reply. And just one quick follow-up. It's not yours and I didn't ever never see anything from you. With CheggMate -- sorry if I missed it, but how much will that cost? Give me a more expensive option for higher division engineering, I would gladly pay it in exchange for reliable answers. Again, this is not a sky-is-falling thing. Your Internet device should be charged during you copy the solution; otherwise, within 30 mins your answer will disappear, and then it will charge to your virtual credit card. I would like to bet an answer for my question. Then just few days ago, I finally got a mail from chegg saying that the book I requested was out of stock and it is now back in stock, also mentioning that they are shipping me the book, which doesn't make any sense because when I ordered the book rental through my friend's account, I got the book right away. It usually takes 7-10 business days. But then there are vendors like Quizlet, Brainly, Khan Academy, who have also announced AI tutors or AI solutions built on ChatGPT using the open API. I never ordered your service or had a membership but you are being billing me since 2021. I used this site for literally 20 minutes trying to find the correct answers but failed. 1.6K views 11 months ago If Pre Auth Pos Debit Chegg *Order Santa Clara CA charged you for no reason for $14.95 or $19.95 or another amount of money, then you really should watch this video!. They are dishonest! I just discovered I have been paying for EasyBib (a paid citation service) since July 2018, to the tune of $9.95 a month. So follow-up earlier, we're talking about the signs you are seeing already for summer usage trends. Just on the Skills business, I think [indiscernible] today and then where you think it could be three to five years as a percentage of your total revenue? Given this limited visibility, we are also evaluating areas to reduce existing expenses and CapEx to maintain industry leading margins and cash flow even as we lean into important investments in AI. If you see Chegg on your credit card statement, it means that you have either rented or purchased a textbook through their platform. Yes. And -- or will it be part of the bundle? The second thing is we've been positively surprised by the number of existing customers that had already been customers that have signed up, particularly for DoorDash. So we're on our toes, not on our heels. See Answer We're betting very big on the fact that people are going to need to learn how to use these things and the impact of these things and they're going to have to learn what the output means. Scam! If you are looking for solutions to problems with no explanation of processes, that is provided via the Textbook Solutions portion of Chegg Study. So this is not a sky falling thing. Credit Card Balance = $5,000 You will pay the Credit Card Balance using the payment in the next 8 months First, Calculating the Present Value of the next 8 months:- Month Expected Payment ($) PV Factor @1.60% Present Value of Paymen . For your security, we limit the number of accounts that can use the same credit card. We can assure you that you will no longer be charged for this service, just a quick heads up, it can take up to 1 business day for the cancellation to reflect on your account. On the first one, the question was -- repeat it, the first question? This is tiring, and wasting my time although I have renewed my subscription this month just to get the answer of these questions. They said you could upload from your phone. However, a temporary authorization hold gets placed on the payment method when an order is attempted to take place. As with all Chegg services, our goal is to deliver improved outcomes and overwhelming value, with our recently introduced partner offerings from DoorDash and Calm, we are seeing the benefits of adding non-academic content to our subscriptions with improved retention. Rentals will show up as two charges on your statementan initial charge for the rental fee and a second charge for the return shipping fee (which is automatically waived if you choose to renew your rental). But we can actually build an assessment based exclusively on your weaknesses, because we understand the way the question was created and the way you've answered the question. One of the worst example of coordinators lazyness is they review expert answers and score it 0 without reading what is being asked in question. But yes, we're super excited about Skills, and we think it will continue to grow at a pretty rapid rate. ~Allen Romen Jinon, They have charged my credit card for a total ammount of 65 euros for services that I never recieved. And so, that will be ready for the fall. You can cancel your subscription anytime by visiting "My Account" on Chegg.com, clicking "Cancel" and completing the steps to cancel. Thanks so much for taking the questions. Yes, fair question. Okay. Sort of what's some of the kind of measures you have in place that things don't kind of move sideways while you're making that change, which is an important one to make. That would be number one. Chegg still tried to withdraw money from my account every other day from December 08-18. We have issued a refund for the most recent billing cycle given your overall experience. Any forward-looking statements that we make today are based on assumptions that we believe to be reasonable as of this date. If you are in US please leave a BBB rating review as well. So you really can't look at it year-over-year, you just have to look at it quarter-by-quarter. And for those people who want to track that because we break out our business in two areas other and Chegg subscriptions. Which is $392.40. If you make the minimum payments of $50 per month, how long (in years) will it take to pay off your balance? If you are looking for solutions to problems with no explanation of processes, that is provided via the Textbook Solutions portion of Chegg Study. Just want to report that I found the Chegg advertisement that I keep hearing on Pandora inappropriate due to its obvious sexual innuendo (i.e. Some coordinators even give 0 score without reading what question ask. They offer help with subject that no one who works there seems to know about. Doesn't work While getting answers from Chegg for your homework may not be that nefarious, Chegg in general cannot be accessed while running a VPN, making privacy protection grossly compromised.