Vinted UK ranks 66th among Used Clothing sites. They will not protect you and the people are rude and trying to make this place a 1 online shop in which they can abuse you on your own money and time. If you paid with a Visa debit, credit or pre-paid card, a chargeback is an option. Quality 36. Vinted Feedback is one of the many ways businesses measure customer satisfaction. I am listing things very, very reasonably, as I am getting closer to move date. As a buyer having paid and therefore done my duty I have the right not to be judged negatively it is a disgrace, this way many buyers for fear of retaliation and negative fb will not leave negative fb, so dishonest sellers will get the better of it CONGRATS ANOTHER WEBSITE FOR SCAMMERS! The seller never has access to your money until you "receive" and accept the items. You may use your customer feedback to see which products are selling well and improve the listing of the products with low feedback. Furthermore, is it the case that, once a dispute gets closed, the buyer is automatically refunded? DISGRACEFUL. I understand this may not be as it could encourage unscrupulous buyers to abuse and get it cheaper. Ie. Contact vinted? Paying for item with Vinted buyer protection, Absolutely unsafe for selling - you'll lose money, Find another platform unless you want tO be RIPPED OFF, The worst sales platform i never seen as a seller, please read this. Hi everyone, you're lucky to come across this article because if you might be a potential seller this article save you from many problems with vinted. Vinted has a rating of 1.35 stars from 363 reviews, indicating that most customers are generally dissatisfied with their purchases. You will not get paid! Ready to get started? So, they have cheap ways of delivery. See Partial refund guidelines. Unofficial subreddit to discuss Vinted, an online marketplace for secondhand clothing. You can edit or remove the feedback you left, including the automatic feedback from Vinted. The best way for a partial refund is to do it outside of vinted. someone help me please! a buyer wants to buy a dress i am selling, however they have two negative feedback reviews from the vinted team because they 'cancelled the transaction' so i do not know whether to ship my dress to this person or not. AVOID VINTED, I used it for a long time with no issues and now with a 5 star rating they are not releasing my money, I complained regarding a pathetic and scamming buyer with alot of negative feedback from ofher sellers, but still they side to that scamming seller. I have been selling and buying since Oct 2021. 02-12-2019 02:54 PM. Robot replies unless you keep pushing. There's no direct way to give a partial refund. She then left critical feedback, sent abusive messages and reported me. To process a refund for a transaction paid using Depop Payments: Log in to your Depop account; Tap then All Sold Items; Choose the transaction you'd like to refund, then tap Refund; For a full refund, select the Full refund tab; To send a partial refund, choose the Partial refund tab instead and type in the amount you'd like to . Seems to be a crook's charter. In fact, most of the time, it's not! Screenshot of Vinted.com's homepage. Some sellers take a long time to reply or respond to offers or never do. It's probably quickest and easiest to issue an eBay partial refund using PayPal. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Putting your customers at the center of your business is the key to running a successful business. I spent most of my time talking to a robot, only to be replaced by an even more useless human being who was full of apologies but very little else. Vinted Feedback is a way for customers to provide feedback on their experience with your business. It was dishonest and BBC watchdog have a piece on them! Vinted ranks 68th among Used Clothing sites. Vinted have a returns policy that the buyer always pays for return shipping, even if the item is clearly damaged/not as described/not what was ordered etc. The company provides a physical address, phone number, and 2 emails, as well as 3 social media accounts. How do l sign into my vinted account n my computer so i can print labels usually use my i phone but have to use royal mail as cannot print labels from, Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. They won't pay for return shipping even if seller misrepresented the item! Shipping 133. Home Depot: If an item you bought at Home Depot goes on sale or a competitor has a lower price, you can contact customer service to get a partial refund up to 90 days from the date of purchase . Fabulous even with proof of postage (you'll need to upload proof of postage when you send the item) the scammer can now claim you didn't post the item and get a refund after two weeks! Or she responds to low ratings to the point the poster just deletes them rather than deal with her rants. The names List Perfectly, Vendoo, Crosslist, Poshmark, Tradesy, Mercari, Depop, Grailed, Facebook Marketplace, eBay, Kidizen, and Etsy, as well as related names, marks, emblems and images are registered trademarks of their respective owners. You might be tempted to never buy from them, but they may have some good deals. What is refunded? The seller never has access to your money until you "receive" and accept the items. Putting your customers in the center of your business and treating their feedback as valuable insights to help improve your business more is the key to winning more customers. Then, Vinted refused to refund me instead they paid my money to the seller. You need to do your homework when asking questions to a seller. They won't pay for return shipping even if seller misrepresented the item! Tip for consumers:Poor customer service, no ability to put one's case. Vinted has a rating of 1.35 stars from 373 reviews, indicating that most customers are generally dissatisfied with their purchases. Buyers seem mostly satisfied. Reviewers complaining about Vinted most frequently mention customer service, buyer protection, and phone number problems. It lets them show that you are willing to resolve their concerns or take note of their feedback and provide assurances that you're working on improving them. You should pay for return shipping, unless the seller agrees otherwise. This Cake Pans item is sold by ImpossibleDreamsShop. Hello everyone! They should be closed/shut down for violating human rights! On Vinted, users can buy and sell items from their wardrobes or search for specific items from other users' wardrobes. Vinted ranks 68th among Used Clothing sites. Paying for item with Vinted buyer protection, Absolutely unsafe for selling - you'll lose money, Find another platform unless you want tO be RIPPED OFF, The worst sales platform i never seen as a seller, please read this. How i can be sure what i buy is authentique and not fake? Besides, you may use your Vinted Feedback to help source your next top-selling product, manage customer satisfaction, and ultimately - make more sales! It's put me off a bit. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. They should be closed/shut down for violating human rights! Customer satisfaction and loyalty are crucial factors determining your selling performance on Vinted. One community, thousands of brands, and a whole lot of second-hand style. The worst is that 80% of users have replicas listed all over the platform and I guess it's just "what they decide". We will check your proof and give the seller 2 days to send you all the details you may need to arrange the return. Shipping 40. DO NOT TRUST THIS SITE. STAY AWAY. You can leave a Vinted feedback in two easy steps: Step 1: Tap the Leave Feedback on your conversation screen. I like the discounted shipping although it will end 4/30. Another seller sold me a few items with stains. Came with 4 pulls/snags-a few big! Vinted sets the price, and the postage money never gets to you so if you offered a partial refund it would come out of your own pocket. As long as you ship using the vinted label, you're guaranteed to be fine. I recommend. I wrote a review on trust pilot and it got taken down by vinted manually lol -date, weight info is on proof of postage alongside receivers address, post code, Vinted allowed someone to send me counterfeit Dior trainers and refused to refund me or even so much as remember the seller they still let it happen they don't care about customer service and good luck getting hold of them with no contact number complete scum of a company, Tip for consumers:Beware of scammers and people selling counterfeit thats all it full of and customer service dont care if you get robbed. OneShop is a great tool to help your reselling business succeed. No customer service, had been using vinted regularly without issues until a buyer recieved a parcel that had clearly been run over and mishandled, items were missing from the bag. Awful customer's service, they won't refund you. If you've been selling for a while now, you might have already encountered an unhappy customer who may leave unfair feedback on your account. I have been selling and buying since Oct 2021 from Alberta Canada. Sold item and got feedback and got my money on my account and now after few days she wants to return item is this possible? Vinted use Evri as a delivery service and allow them 21 working days to get your parcel to you. I asked for a refund and got nothing but abuseand VINTED couldn't care lesseven though I paid (buyers protection). People will make very low offers, though; you can always decline or counter. Save and earn? Let the buyer accept the order and transfer them money back yourself gladial 3 mo. If you're thinking about buying something from someone with mixed reviews, here are Vinted star rating guidelines to help you further. You post an item via royal mail? So after a month you loose your money and won't receive the item either. fiery_mergoat 2 yr. ago Ok thank you I'll do that :) Natters_ 2 yr. ago I know this post is a bit old now so you have probably figured it out. However, if you decline the offer, the Vinted support staff will . Thanks to that, you can easily find out where you should allocate your money, dive into the hottest trends, and generally make more sales. I cant seem to find an issue to refund them; the money is still in my balance. Okey refund the customer it's fine, but he must send back the item but he didn't and the customer service doesn't exist, they sens you like: hi how can I help, that's all and someone else resume the conversation and send you like: I know your problem, and leave the chat. Only use for used clothes that aren't designer if you must. Tell them what the problem is. How do we recoup overcharged final value fee's from Ebay. What can I / the seller do? So if you get a designer item you have questions about take it to your nearest high-end consignment. This process requires you to refund the client's purchase to their . Late replies and awful attitude. He doesn't want to return it, he just wants a few dollars. Most of my buying experience has been good! Here's how it works: Vinted automatically provides positive feedback to the seller if the buyer doesn't leave any of their own feedback four days after the order has been completed. Tip for consumers:Avoid it at all costs!! - tell him that you want to return the product to him. 2. how can i send it with the cost of delivery of 6?, because now when. Imagine being bullied on the app, being called pathetic and cheap for returning a dress, reporting it to vinted and they declare that as long as another user doesn't use profanity language you should just ignore it. I think the recommended way to do it is to create a new custom offer for a new order (eg. Prom season is here, and you deserve to look and feel amazing for your big party! I'm about to upload my receipt as confirmation that I've dispatched it, are any of you aware of a way of sending a partial refund of the difference - I don't want the buyer thinking I've deliberately overcharged them and just want to sort it before they've even asked! She's such a fucking bitch. This seller said she would send me something else for free if I could fine one. Buyer got compensated, and vinted just sent me messages fobbing me off saying I packaged it incorrectly.ive followed all packaging standards adequately, had 30+ transactions without problems. They didnt ask for a refund, but Im happy to issue one as I didnt notice this damage before sending. Buyers seem mostly satisfied. Declutter. I won't be using them again which is a shame as the upload and send parcel was very good. Betweentheminds 3 mo. I now have no bracelet and no refund. DISGRACEFUL. Every feedback message counts, and when the same member leaves you more than one review, each feedback message will be taken into account. Outstanding seller. Is there a way round this or do I just have to send it to their bank directly (which I dont want to have to do), Scan this QR code to download the app now. When the actual courier had given me 5 days! They LITERALLY fell apart on my first wear. Their buyer's protection which buyers pay extra is fake. Buyers need to read the posting details before buying. Advertisement. Active in 15 countries in Europe and North America, Vinted is popular among sellers and buyers - and lately, fraudsters as well. I purchased a silver ring on Vinted an empty packet arrived. Refund withheld. I sold an authentic Marc Jacobs bag on vinted.buyer said it was not authentic so buyer was allowed to keep without paying and only reason was vinted believed buyer.At least send bag backyou can buy Marc Jacobs knock offs? With Vinted you get amazing deals while you de-clutter your closet! Only feedback left by your buyers or through Vinted's automatic feedback affects your overall star rating. Bought item, a week after dispatch courier's tracking 'froze' for ten days. First time I'm not complaining about the courier or the seller but vinted the transaction website. After receiving the dress, the buyer messaged me saying the dress had damage on the inside (rips on the inner lining), and theyve sent the dress to a charity shop as they didnt want to wear it. A few items have been lost by couriers. Some shoppers are very unreasonable. The buyer now says the coat has a smell. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Buyers need to read the posting details before buying. The best way to know your getting the real deal is buy from again a local high-end consignment or an online that specializes in only a few brands rather than any. Just send it back and all your money if refunded. Take photos of your item, describe it, and set your price. Therefore, sellers should focus on providing the best customer experience at every touchpoint and make more customers stay loyal to your brand! I contacted seller and asked for half of my loss she refused and said she sent vinted a photo showing ring in pack before she posted it. I purchased a silver ring on Vinted an empty packet arrived. Customer insights will help you understand customers and their needs more deeply. I sent Vinted more messages asking for a refund and they just ignored me. On Poshmark all items over $500 are automatically sent to a Posh center to be authenticated before its sent to you. If order doesn't arrive, they won't refund you and there is no button to 'resolve the issue/or ask for refund' It just keeps saying shipping provider is delayed and then they release the funds to seller. Should you accept the return and refund request, the buyer will have three days to ship the item (s) back to you. Click the order that you want to refund. I have nothing to hide just see the screenshot of the exchange between me and vinted how is. Bought an item as Very Good Condition that had arrived with a significant stain. Tip for consumers:They do not understand English and will constantly block every item or any contact you have with buyers. If i want to send the item back, because the size was not as described by seller. I have a technical question concerning the procedure of canceling an order / posing a complaint. Listed on Mar 22, 2023 I supplied images on the delivery address taken by the couriers which is clearly not my house and they have no interest whatsoever. The items which did arrive were not for me and the courier was immediately notified. A few items have been lost by couriers. Though it will affect your completion rate. Find the payment in question from the list of transactions. . This would have been the same result if item cost 200 so beware of buying from Vinted. Once you've logged in: Click 'activity' in the header of the page, which you'll see between 'summary' and 'send & request'. They then only gave me 2 days to collect my parcel/raise issues before they close the case. Scan this QR code to download the app now. As a buyer having paid and therefore done my duty I have the right not to be judged negatively it is a disgrace, this way many buyers for fear of retaliation and negative fb will not leave negative fb, so dishonest sellers will get the better of it CONGRATS ANOTHER WEBSITE FOR SCAMMERS! Was asked to complete a form within 48 hrs which I did. Is this even possible through the sellers controls? ago this is what i've done whenever i've had an issue like this, both here and on eBay. I supplied images on the delivery address taken by the couriers which is clearly not my house and they have no interest whatsoever. - Users without a photograph. For more information, please see our No phone number-you message them. The soles and heels were like sponge. and our Here's how it works. It takes a lot of training to become an expert on authentication. SPIEGEL is aware of a case in which a 49-year-old from Bavaria wanted to buy Nike sneakers for her daughter from Vinted - suspiciously cheap, about half the usual price. Scan this QR code to download the app now. I add something again, recently i tried to sell a necklace branded but vinted teams know nothing about brands, they accuse that the necklace is fake without no any information at all and blocked my account, i have screenshot to prove you that if you can read french language. Got hassled, annoyed, cheated out of sales and not paid, Avoid. You must offer a refund to customers if they've told you within 14 days of receiving their goods that they want to cancel. Vinted has a rating of 1.35 stars from 373 reviews, indicating that most customers are generally dissatisfied with their purchases. Vinted is nothing short of a set of scamming individuals who scam people out of their money It's been offered to me before and I've never accepted it but I really appreciated the offer anyway as it showed good intentions. 1.99 purchase with. She can't cancel after you've already shipped it, and if she cancels before you ship it, then you just keep it and nothing happens :P, You need to report them to IRS or www.ic3.gov because they're jeopardizing your identity. The concept is amazing and if you are lucky enough for everything to run smoothly, all is good. With Vinted you get amazing deals while you de-clutter your closet! If you find the item is not real simply let CS know under the accepting. I know Vinted doesn't allow partial refunds, so I assume you have to return the whole lot (on your own expense unfortunately) in order to receive a full refund Their buyer's protection which buyers pay extra is fake. You can only partially refund outside of vinted and I'd offer that. Sold exact bag on Poshmark with no probleml had 2 sizesexact oppositeextremely happy buyersomeone at vinted is probably walking around with my bag ($500). Advice? Today; 06.11 the buyer has been refunded for the 15 bundle but Vinted refuse to refund me because I chose the 'custom delivery' option. Seems to be a crook's charter. She then left critical feedback, sent abusive messages and reported me. I have never received a bad item. It was dishonest and BBC watchdog have a piece on them! In order to get a refund, you have to send every item back at your expense. It happened twice now. If you don't respond within 48 hours, the refund will be automatically processed. Can I reimburse him partially through PayPal, close the dispute, and that would be that? Cookie Notice Well you can't. | Meaning, pronunciation, translations and examples It's not just what customers say but how they feel about their experience that really matters. Sellers who don't send the item on time, causing the system to cancel the order automatically, will also receive automatic negative feedback. My friend bought a few things and the seller sent her extras for free. can we use the free boxes from usps? Vinted lets the seller pay you a partial refund via Venmo which is good. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I reported this within 20 mins of receiving it so they put money on hold 2 days later released money to the seller said I had not report incident within time limit. Service 158 Value 139 Shipping 139 Products used:No didn't get no help from vinted. Don't risk it. It's not a safe app for selling at all. Below lowest customer service! They do not buy Apple products just because they are good.
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